Rustic Strength

Burn on a stable, heat-safe surface away from drafts and flammable materials. Keep in sight, away from children and pets. During use, glass may become warm. Allow to cool before handling. Do not burn for more than 3 hours at a time. Keep wick centered and wax free of debris. Trim wick to 1/4&quot; before each lighting. Discontinue use when 1/4&quot; of wax remains.Want to reuse your candle glass? Wipe our the remaining wax, use a spoon to pry out the wick base, and wash it out with soap and water

Burn on a stable, heat-safe surface away from drafts and flammable materials. Keep in sight, away from children and pets. During use, glass may become warm. Allow to cool before handling. Do not burn for more than 3 hours at a time. Keep wick centere

Candle Care

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I don’t like my custom scent, can I return it?

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

Castile soap: What is it for and how do I dilute it?

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Can I make a foaming Hand Soap with your Liquid Hand Soap?

How do you use the concentrated Floor Cleaner?

Can I eat the Epsom Salts?

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What is the difference between Oxy and UnBleach?

Does Un-Bleach disinfect?

What is the difference between the different grains of vinegar?

What is the difference between Essential Oil and Fragrance Oil?

Can I add Fragrance or Essential Oil to your Fabric Softener?

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What is the difference between Wool and Alpaca Balls?

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

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Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

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Bamboo Product Details

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Bamboo Paper Products

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What is ppm or Parts Per Million?

Ingredients

Why use Rustic Strength?

Why didn’t the scent stay on my clothes?

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Use on cloth diaper or reusable pads

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Laundry

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Plastic, Glass, Eco-Jugs…why so many choices?

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Spout seems too small

Containers

Frequently Asked Questions

Close the Loop™ Container Return Program

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I can see that you received my box(s). How come I don't see my points yet?

Why didn't I receive points for all of my returns?

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What other ways are you reducing waste and saving our planet?

How do I refill my container?

Close the Loop™

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How many points do I need to redeem for rewards or to make a purchase? And do points expire?

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It's my Birthday and I didn't get my reward.

What happens to my points if I return a product or an order is cancelled?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

I redeemed points for a coupon but it didn't apply to my order.

How do I return Rustic Strength containers for points?

I forgot to sign in and just made a purchase, will I still earn points for my order?

Points Multiplier Events

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Rustic Rewards / Points

Candle CareUpdated 3 months ago