Return PolicyUpdated 14 days ago

What is your Return Policy?

Return, Refund, Missed Shipment, & Damages Policy

Damaged-in-Transit Orders: If an order is damaged in transit, please let us know. We will ship you a replacement at our expense and file a claim with the shipper.

Returning Items: Products no longer wanted can be returned in new, un-opened condition. We do not cover the cost of return transit. Once the item arrives back it will be inspected and once approved, we will give you a full refund of the item, minus our original shipping cost and a 10% restocking fee.

The following items cannot be returned and do not qualify for a refund:

• Custom Scented 
• Clearance
• Samples
• Bar Soap
• Lotion Bars

Refunding Orders: If you would like to refund an order before it has shipped you can do so by contacting customer care. We will provide a full refund minus 5%, which is retained to cover the cost of our payment processing provider's service fee.

Missed Shipments: If a shipment carrier exhausts its delivery attempts the items are returned to us by default.

• To re-ship the order: an invoice will be sent with the shipping charges. If your address is commercial, we recommend changing it to a residential one so that the carrier will leave it if no one is present to receive it.
• To refund the order: we will perform an inspection to make sure the items are still in sellable condition after their journey. We will then provide a full refund minus our original shipping cost and a 10% restocking fee. The shipping cost deduction applies even to orders that qualified for free or flat-rate shipping.

Return Address:
403 North Oak Avenue, Mansfield, MO 65704

Access the Returns Portal HERE

If you are shipping an item please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If your returning item is damaged or destroyed in transit you are responsible for filing a claim- having tracking or insurance greatly facilitates the claim filing process

It may take up to 1-2 business weeks for us to receive your return. We recommend shipping with a carrier that offers tracking and insurance- we are not responsible if the carrier destroys return packages/we do not receive them.