Return PolicyUpdated 2 months ago
Return Items | Refunds | Canceling | Adding or Subtracting from an Order
Missed Shipment Delivery | Damaged | Missing | Wrong Items
Returning Items
We want our customers to be happy. Products that are no longer wanted may be returned in new, unopened condition within 30 days of receipt.
When returning items, please clearly write your order number on the outside of the box. If you have the original packing slip, please include it inside the box so we can quickly associate the return with your account.
Customers are responsible for the cost of return shipping. Once the item is received, it will be inspected. Upon approval, a refund will be issued for the product price, minus the original shipping cost and a 5% restocking/processing fee to cover credit card transaction fees.
Items That Cannot Be Returned or Refunded
The following items cannot be returned and do not qualify for a refund:
- Custom Scented
- Clearance
- Samples
- Close The Loop
- Bar Soap
- Lotion Bars
- Holiday Scents that are out of season
Return Address
403 North Oak Ave.
Mansfield, MO 65704
Return Inquiries
If you are returning an item, we recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. If it is lost, damaged, or destroyed in transit, you will be responsible for filing a claim with the carrier. Having tracking or insurance greatly facilitates the claim process.
Please allow 1–2 business weeks for your return to reach us. Using a carrier with tracking and insurance is the safest way to ensure your return is received and protected.
Refunding | Canceling Orders
If you would like to cancel or request a refund for an order before it has shipped, contact customer care. We will provide a full refund minus 3%, which is retained to cover the cost of our payment processing provider’s service fee.
Adding or Subtracting Products on an Existing Order
Please get in touch with [email protected], and we’ll be happy to help you make the appropriate changes to your order.
When reaching out, please be as specific as possible and include details such as the product, size, and scent in your request so we can assist you quickly and accurately.
Missed Shipment Delivery
If a carrier exhausts all delivery attempts, the shipment will be returned to us by default.
To Re-ship the Order
An invoice for the additional shipping charges will be sent. If your delivery address is commercial, we recommend switching to a residential address, when possible, as this may allow the carrier to leave the package if no one is available to receive it.
To Refund the Order
Once the returned items arrive back with us, they will be inspected to ensure they are still in sellable condition after transit. If approved, a full refund for the product(s) will be issued, minus the original shipping cost and a 5% restocking/processing fee to cover credit card transaction fees.
Damages | Missing | Wrong Items
Please get in touch with [email protected] and have these items in your email:
- Please contact us using the email that is associated with your account so we can quickly pull up your information and assess your order.
- Order # (this is different than a confirmation number.)
- Item(s) that are damaged, missing, or wrong
- Pictures of wrong or damaged item(s), including packing material and the damaged item(s). This helps us when we file a claim with the carrier.
We understand that shipping issues can be frustrating, and unfortunately, some companies make these situations more difficult than they need to be. That is not who we are. Our goal is always to work with you to find a fair and reasonable solution when something goes wrong during shipment.
If you experience an issue with your order, please get in touch with our Customer Care team first so we can help. We are committed to listening, investigating, and resolving concerns as equitably as possible.
Please note that initiating a chargeback through your bank before contacting us can significantly delay resolution. Chargebacks often take 75–120 days, involve multiple steps, and limit our ability to assist you directly.
We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.