RUSTIC STRENGTH, LLC. TERMS OF SERVICE. Last Updated: February 18, 2026. --. OVERVIEW. This website is operated by Rustic Strength, LLC. Throughout the site, the terms “we”, “us,” and “our” refer to Rustic Strength, LLC. Rustic Strength, LLC offers t

Rustic Strength, LLC Terms of Service

SHIPPING AND DELIVERY POLICY. --. SECTION 1 – FREE SHIPPING. We offer FREE shipping on orders that meet the free shipping threshold (excluding Alaska, Hawaii, and other non-contiguous states). During checkout, you’ll see a progress bar showing how cl

SHIPPING AND DELIVERY POLICY--SECTION 1 &#x2013; FREE SHIPPING&#xA0;We offer FREE shipping on orders that meet the free shipping threshold (excluding Alaska, Hawaii, and other non-contiguous states).During checkout, you&#x2019;ll see a progress bar showing how close you are to earning FREE shipping and any gift rewards available at select spending levels.Please note: Free shipping is calculated after all discounts, promotions, and rewards are applied. If you use a discount code or redeem rewards, your order total will be adjusted to bring it below the free shipping threshold, and standard shipping charges will apply.SECTION 2 &#x2013; PROCESSING TIME | DELIVERY/SHIPPING TIME | GHOST SHIPPINGA. Processing is the work done before your order leaves our facility. This includes verifying your order, preparing items, making products, packaging, and handing the order off to the carrier. Processing time does NOT&#xA0;include shipping time.Rustic Strength order process takes approximately 3 to 5 business days.&#xA0;&#xA0;During high-volume periods (major promotions or holidays), please allow 5 &#x2013; 7 business days. Business days are Monday &#x2013; Friday, 8 am to 4:00 pm, excluding major U.S. Federal Holidays.B. Delivery/Shipping begins once your order has been handed to the carrier (UPS or USPS). Shipping time is the period from when your package leaves our facility until it is delivered by the carrier.Once your package leaves our facility, it is in the carrier&apos;s hands. Occasionally, delays can occur due to weather, accidents, lost or damaged packages, or other unforeseen circumstances. These situations are unintentional and never intended to inconvenience or frustrate our customers.Many of these issues are beyond our control, but if your tracking appears stalled or hasn&#x2019;t been updated, please contact us. We will do our best to work with the carrier to locate your shipment and determine what may have happened.C. Ghost Shipping This practice involves creating a shipping label and tracking number, making it appear that an order has shipped, even though the package has not been handed to the carrier. Tracking may show statuses like &#x201C;Label Created&#x201D; or &#x201C;Pre-Shipment&#x201D; for an extended period.Ghost shipping can be confusing and frustrating because it creates the impression that an order is on its way when it is still being processed. Unfortunately, some companies use this practice to make it appear they offer speedy shipping, even though their processing times are long.This practice erodes trust and creates unrealistic expectations, especially for honest, transparent companies like us. We do NOT&#xA0;ghost ship.We only send tracking information when your order is fully processed and ready to leave our facility. When you receive a shipping confirmation email from us, it means your order is scheduled to leave our building that same evening.SECTION 3 &#x2013; HOW SHIPPING RATES &amp; DELIVERY ESTIMATES ARE CALCULATED&#xA0;Shipping rates and delivery estimates shown at checkout are calculated by Shopify using real-time data from the shipping carrier (e.g., USPS or UPS). These calculations are based on several factors, including:<ul><li>Package weight and dimensions</li><li>Shipping origin and destination</li><li>The shipping method selected (Ground, Priority, etc.)</li><li>Carrier-provided delivery timelines</li></ul>The delivery dates or timeframes shown are estimates, not guarantees. They reflect the carrier&#x2019;s typical transit times under normal conditions and do not account for delays caused by weather, high shipping volume, holidays, accidents, or other unforeseen events. &#xA0; Once a package leaves our facility, delivery timing is determined by the carrier. Carriers do not guarantee delivery dates for standard shipping services.The only shipping method with a guaranteed delivery timeline is Overnight Air, per carrier policies.We always ship orders as quickly as possible and provide accurate tracking once your package leaves our facility, but the carrier ultimately controls actual delivery times.SECTION 4 &#x2013; RUSH OR EXPEDITED PROCESSING&#xA0;Accelerated processing time is available upon request for a $50 flat fee. The order will be moved to the front of the line. Depending on when the request is made, the order will typically leave either the same day or the next business day. Rush processing does not include expedited shipping.&#xA0;SECTION 5 &#x2013; SHIPMENTS TO P.O. BOXES &amp; APO/FPO ADDRESSESWe discourage using a P.O. Box whenever possible. Shipments to P.O. Boxes and those traveling through the USPS network have experienced higher-than-normal delays, losses, and damage. If you can receive UPS deliveries, we strongly recommend using a physical street address.Rustic Strength ships to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses.SECTION 6 &#x2013; SHIPMENT CONFIRMATION &amp; ORDER TRACKING&#xA0;You will receive a Shipment Confirmation email once your order has shipped. This email will include your tracking number(s).&#xA0;&#xA0;Please note that tracking information may take up to 24 hours to become active after the carrier receives the package.Depending on the size of your order, your shipment may arrive in multiple packages. Please note that not all packages may be delivered on the same day.During transit, packages can occasionally be separated and placed on different delivery trucks. As a result, you may receive a UPS notification indicating that your shipment has been delivered, even though one or more packages are still in transit.If this happens, please allow one to two additional business days for any remaining packages to arrive before contacting us about a missing shipment.You will receive multiple tracking numbers for multi-package orders, which can help locate each package.SECTION 7 &#x2013; CUSTOMS, DUTIES, &amp; TAXES&#xA0;Rustic Strength is not responsible for any customs fees, duties, or taxes applied to your order. Any fees imposed during or after shipping&#x2014;including tariffs and taxes&#x2014;are the customer&apos;s responsibility.SECTION 8 &#x2013; DAMAGES | MISSING | WRONG ITEMS&#xA0;Please contact <a href="mailto:customercare@rusticstrength.com">customercare@rusticstrength.com</a> and include these items in your email.<ul><li>The email that is associated with your account, so we can quickly pull up your information and assess your order.&#xA0;</li><li>Order # (this is different than a confirmation number.)</li><li>Item(s) that are damaged, missing, or wrong</li><li>Pictures of wrong or damaged item(s), including packing material and the damaged item(s).&#xA0;&#xA0;This helps us when we file a claim with the carrier.</li></ul>We understand that shipping issues can be frustrating, and unfortunately, some companies make these situations more difficult than necessary. That is not who we are. Our goal is always to work with you to find a fair and reasonable solution when something goes wrong during shipment.If you experience an issue with your order, please contact our Customer Care team first so we can assist. We are committed to listening, investigating, and resolving concerns as equitably as possible.Please note that initiating a chargeback through your bank before contacting us can significantly delay resolution. Chargebacks often take 75&#x2013;120 days, involve multiple steps, and limit our ability to assist you directly. Unauthorized chargebacks or payment disputes related to damages, missing, or wrong items sent may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service.We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help. International Shipping Policy Inquire for rates &#x2013; customercare@rusticstrength.com

Shipping & Delivery Policy

SHIPPING ISSUES AND RESOLUTIONS POLICY--SECTION 1 – PACKAGES DELAYED OR POSSIBLY LOST IN TRANSITIf your tracking information shows that your package:Has stopped moving between carrier facilities for an extended period,Has been marked “Delayed,” orHas

<div>SHIPPING ISSUES AND RESOLUTIONS POLICY</div><div>--</div><div>SECTION 1 &#x2013; PACKAGES DELAYED OR POSSIBLY LOST IN TRANSIT</div><div>If your tracking information shows that your package:</div><ul><li>Has stopped moving between carrier facilities for an extended period,</li><li>Has been marked &#x201C;Delayed,&#x201D; or</li><li>Has not updated for several days,</li><li>Has been marked as &#x201C;Investigation Closed.&#x201D;</li></ul><div>Please contact us first.We will review the tracking details on our end and, if necessary, initiate an investigation with the <a href="http://carrier.In" class="linkified" target="_blank">carrier.In</a> some situations, carriers temporarily reroute packages or place them on alternative trucks due to volume or weather conditions. As a result, we may ask you to wait a few additional business days to see whether tracking updates resume before we file a formal claim.</div><div>Please note:</div><div>Carriers often require a 7- to 10-business-day waiting period before a shipment can be officially declared &#x201C;lost.&#x201D;</div><div>SECTION 2 &#x2013; DAMAGED IN TRANSIT</div><div>If your package arrives visibly damaged or looks like the carrier repackaged the box (we do NOT use plastic tape, plastic bags, or any form of plastic in our packaging):</div><ul><li>Take clear photos of: </li><ul><li>The outer shipping box (including label)</li><li>The damaged product</li><li>Any internal packaging materials</li></ul><li>Contact us within 3 days of delivery</li><li>Keep all original packaging until the issue is resolved</li></ul><div>We will review the documentation and determine the appropriate next steps, which may include filing a claim with the carrier for damage.</div><div>SECTION 3 &#x2013; MARKED DELIVERED BUT BELIEVED STOLEN (PORCH THEFT)</div><div>If tracking shows &#x201C;Delivered&#x201D; but you cannot locate your package:</div><ul><li>First, check: </li><ul><li>Around your home (side doors, back porch, garage)</li><li>With household members</li><li>With neighbors</li><li>Apartment or condo front office/leasing office</li></ul><li>Wait 24 hours, as carriers occasionally mark packages delivered prematurely.</li></ul><div>If the package still cannot be located and is believed to be stolen:</div><ul><li>You must file a police report with your local law enforcement agency.</li><li>Submit a copy of the police report to us for review.</li></ul><div>Why is a police report required?Theft of delivered mail or packages may constitute mail theft or property theft under federal and state law. For example:</div><ul><li>18 U.S.C. &#xA7; 1708 (Theft or receipt of stolen mail matter generally) addresses mail theft under federal law.</li><li>The Porch Pirate Act (still pending legislation) would make stealing a package delivered by a private carrier (such as UPS, Amazon, FedEx, DHL, and others) a federal crime.</li><li>Many states classify package theft as misdemeanor or felony theft depending on value.</li></ul><div>Because a delivered package is considered a completed service by the carrier, a police report is necessary for us to pursue any carrier claim or insurance claim on your behalf.Without an official police report, we cannot process replacement requests for stolen packages.</div><div>SECTION 4 &#x2013; DELIVERED TO THE WRONG ADDRESS</div><div>If tracking shows &#x201C;Delivered&#x201D; but the package was delivered to the wrong location:</div><ul><li>Please check: </li><ul><li>With immediate neighbors</li><li>Adjacent houses</li><li>Apartment units in your building</li><li>Your apartment or office front desk</li></ul><li>Contact the carrier directly with your tracking number to request GPS delivery confirmation.</li></ul><div>Many carriers use GPS location tracking during delivery to confirm the physical location where the package was scanned.If the carrier confirms mis-delivery, please contact us immediately so we can assist with the next steps.</div><div>Important Notes</div><ul><li>We are not responsible for incorrect shipping addresses entered at checkout.</li><li>Once a package is marked &#x201C;Delivered,&#x201D; responsibility typically transfers to the recipient under standard carrier terms.</li><li>We reserve the right to evaluate each claim individually.</li><li>We do not require a signature confirmation on orders. If you know your area has a high volume of stolen goods, we can work with you to require a signature for delivery on your package. This must be done prior to your order being shipped out.</li></ul><div>Our goal is always to make things right when possible. Clear communication and prompt reporting help us resolve disputes quickly and fairly for all parties.If you experience a shipping issue, please contact our support team with your order number and tracking information so we can assist you right away.</div><div>SECTION 5 &#x2013; CHARGEBACKS Unauthorized chargebacks or payment disputes related to damages, lost, or stolen packages may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service.</div><ul><li>Initiating a chargeback through your bank before contacting us can significantly delay resolution. </li><li>Chargebacks often take 75&#x2013;120 days, involve multiple steps, and limit our ability to assist you directly.</li></ul><div>We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.</div><div> </div>

Shipping Issues & Resolutions Policy

Return Items | Refunds | Canceling | Adding or Subtracting from an OrderMissed Shipment Delivery | Damaged | Missing | Wrong ItemsReturning ItemsWe want our customers to be happy. Products that are no longer wanted may be returned in new, unopened condition within 30 days of receipt.When returning items, please clearly write your order number on the outside of the box. If you have the original packing slip, please include it inside the box so we can quickly associate the return with your account.Customers are responsible for the cost of return shipping. Once the item is received, it will be inspected. Upon approval, a refund will be issued for the product price, minus the original shipping cost and a 5% restocking/processing fee to cover credit card transaction fees.Items That Cannot Be Returned or RefundedThe following items cannot be returned and do not qualify for a refund:<ul type="disc"><li>Custom Scented</li><li>Clearance</li><li>Samples</li><li>Close The Loop</li><li>Bar Soap</li><li>Lotion Bars</li><li>Holiday Scents that are out of season</li></ul>Return Address403 North Oak Ave. Mansfield, MO 65704Return Inquiriescustomercare@rusticstrength.comIf you are returning an item, we recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. If it is lost, damaged, or destroyed in transit, you will be responsible for filing a claim with the carrier. Having tracking or insurance greatly facilitates the claim process.Please allow 1&#x2013;2 business weeks for your return to reach us. Using a carrier with tracking and insurance is the safest way to ensure your return is received and protected.Refunding | Canceling OrdersIf you would like to cancel or request a refund for an order before it has shipped, contact customer care. We will provide a full refund minus 3%, which is retained to cover the cost of our payment processing provider&#x2019;s service fee.Adding or Subtracting Products on an Existing OrderPlease get in touch with customercare@rusticstrength.com, and we&#x2019;ll be happy to help you make the appropriate changes to your order.When reaching out, please be as specific as possible and include details such as the product, size, and scent in your request so we can assist you quickly and accurately.Missed Shipment DeliveryIf a carrier exhausts all delivery attempts, the shipment will be returned to us by default.To Re-ship the OrderAn invoice for the additional shipping charges will be sent. If your delivery address is commercial, we recommend switching to a residential address, when possible, as this may allow the carrier to leave the package if no one is available to receive it.To Refund the OrderOnce the returned items arrive back with us, they will be inspected to ensure they are still in sellable condition after transit. If approved, a full refund for the product(s) will be issued, minus the original shipping cost and a 5% restocking/processing fee to cover credit card transaction fees.Damages | Missing | Wrong ItemsPlease get in touch with customercare@rusticstrength.com and have these items in your email:<ul type="disc"><li>Please contact us using the email that is associated with your account so we can quickly pull up your information and assess your order.</li><li>Order # (this is different than a confirmation number.)</li><li>Item(s) that are damaged, missing, or wrong</li><li>Pictures of wrong or damaged item(s), including packing material and the damaged item(s). This helps us when we file a claim with the carrier.</li></ul>We understand that shipping issues can be frustrating, and unfortunately, some companies make these situations more difficult than they need to be. That is not who we are. Our goal is always to work with you to find a fair and reasonable solution when something goes wrong during shipment.If you experience an issue with your order, please get in touch with our Customer Care team first so we can help. We are committed to listening, investigating, and resolving concerns as equitably as possible.Please note that initiating a chargeback through your bank before contacting us can significantly delay resolution. Chargebacks often take 75&#x2013;120 days, involve multiple steps, and limit our ability to assist you directly.We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.

Return Policy

SUBSCRIPTION POLICY--Certain Rustic Strength products are offered on a subscription basis (“Subscription Products”). By purchasing a Subscription Product, you agree to the following terms:SECTION 1 – MINIMUM COMMITMENTAll subscription products requir

<div>SUBSCRIPTION POLICY</div><div>--</div><div>Certain Rustic Strength products are offered on a subscription basis (&#x201C;Subscription Products&#x201D;). By purchasing a Subscription Product, you agree to the following terms:</div><div>SECTION 1 &#x2013; MINIMUM COMMITMENT</div><div>All subscription products require a minimum two (2) order commitment.</div><div>This policy exists to prevent abuse of subscription discounts and to ensure subscriptions are reserved for customers committed to ongoing product use. If you are not ready to make this commitment, we recommend selecting the One-Time Purchase option, which is the default selection on all applicable products.</div><div>Customers who request cancellation before the two-order minimum is fulfilled may be subject to an early cancellation fee of up to $49. This disclosure is presented at the time the Subscribe &amp; Save option is selected. By completing your purchase, you acknowledge and accept these terms. There are no exceptions.</div><div>SECTION 2 - RECURRING CHARGES &amp; AUTOMATIC RENEWAL</div><div>By subscribing, you authorize Rustic Strength, LLC to charge your payment method on file on a recurring basis at the frequency selected at checkout (e.g., monthly, bi-monthly, quarterly, every six months, etc.).</div><div>ALL SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNLESS CANCELLED PRIOR TO THE NEXT BILLING DATE.</div><div>Your completion of checkout constitutes your express consent to recurring charges at the disclosed frequency and amount. Charges will continue until you cancel your subscription in accordance with this policy.</div><div>SECTION 3 &#x2013; MANAGING, SKIPPING, PAUSING, &amp; CANCELLATION</div><div>After your two-order minimum commitment has been satisfied, you may cancel your subscription at any time by:</div><ul><li>Accessing &#x201C;Manage Your Subscription&#x201D; in your account, or</li><li>Emailing <a href="mailto:customercare@rusticstrength.com" class="linkified" target="_self">customercare@rusticstrength.com</a></li></ul><div>Cancellation requests must be received at least forty-eight (48) hours prior to your next scheduled billing date to avoid being charged for the upcoming cycle.</div><div>Upon cancellation:</div><ul><li>You will continue to receive any shipment already processed or paid for.</li><li>No refunds or credits will be issued for partial billing periods.</li><li>Skipping or pausing does not constitute cancellation.</li></ul><div>Subscribers may also:</div><ul><li>Skip upcoming deliveries</li><li>Pause their subscription</li><li>Change delivery intervals</li><li>Modify products within their subscription</li></ul><div>SECTION 4 &#x2013; SUBSCRIPTION PAUSES &amp; INACTIVITY</div><div>Subscriptions are intended for consistent personal or household use.</div><div>Any subscription that:</div><ul><li>Remains paused for six (6) consecutive months, or</li><li>Does not process a successful subscription order within a six (6) month period may be automatically canceled.</li></ul><div>Canceled subscriptions may be restarted or recreated at any time at the then-current pricing and terms.</div><div>Subscribers on the &#x201C;Delivered Every 6 Months &#x2013; 5% Savings&#x201D; plan must take consecutive deliveries. Skipped or paused cycles under this plan may result in cancellation.</div><div>SECTION 5 &#x2013; FAILED PAYMENTS</div><div>If a recurring charge fails due to an expired, declined, or invalid payment method, we may attempt to process the charge up to three (3) additional times.</div><div>If payment cannot be successfully processed, your subscription may be suspended or canceled. You remain responsible for any outstanding amounts owed and for maintaining accurate, up-to-date payment information.</div><div>SECTION 6 &#x2013; PRICING CHANGES</div><div>Rustic Strength, LLC reserves the right to adjust subscription pricing at any time.</div><div>If the subscription price increases, we will try to provide at least thirty (30) days&#x2019; advance notice via email before the new price takes effect. Continued participation in the subscription after the effective date constitutes acceptance of the updated pricing.</div><div>If you do not agree to a price change, you may cancel your subscription before the next billing cycle.</div><div>SECTION 7 &#x2013; PRODUCT CHANGES, AVAILABILITY, &amp; MODIFICATIONS</div><div>Subscriptions may be impacted by product discontinuation, ingredient sourcing constraints, formulation updates, packaging changes, or other operational adjustments.</div><div>We reserve the right to modify, suspend, or discontinue any Subscription Product with reasonable notice. If a Subscription Product is discontinued, you will not be charged for future billing cycles.</div><div>SECTION 8 &#x2013; RETURNS &amp; CHARGEBACKS</div><div>Subscription Products are subject to our standard Return Policy.</div><div>Unauthorized chargebacks or payment disputes related to authorized subscription charges may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service.Also see our Shipping Issue Resolution Policy along with the Shipping &amp; Delivery PolicyChargebacks</div><ul><li>Initiating a chargeback through your bank before contacting us can significantly delay resolution. </li><li>Chargebacks often take 75&#x2013;120 days, involve multiple steps, and limit our ability to assist you directly.</li></ul><div>We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.</div><div>SECTION 9 &#x2013; SUBSCRIPTION INTEGRITY</div><div>Subscriptions are intended for legitimate personal or household use.</div><div>We reserve the right to cancel subscriptions that demonstrate patterns of:</div><ul><li>Abuse of promotional pricing</li><li>Repeated cancel/re-subscribe behavior to circumvent minimum commitments</li><li>Discount manipulation</li><li>Excessive chargebacks</li></ul><div>If you have questions or need assistance managing your subscription, please contact us at <a href="mailto:customercare@rusticstrength.com" class="linkified" target="_self">customercare@rusticstrength.com</a>.</div><div> </div>

Subscription Policy

PRIVACY POLICY. --. Rustic Strength, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your personal information

PRIVACY POLICY--Rustic Strength, LLC (&#x201C;we,&#x201D; &#x201C;our,&#x201D; or &#x201C;us&#x201D;) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain your personal information when you visit our website, make a purchase, sign up for communications, or otherwise interact with us.SECTION 1 - INFORMATION WE COLLECT&#xA0; We may collect the following categories of information:A. Information You Provide Directly When you make a purchase, create an account, subscribe to marketing communications, or contact us, we may collect:<ul><li>Name</li><li>Billing and shipping address</li><li>Email address</li><li>Phone number</li><li>Payment information (credit/debit card details, billing address)</li><li>Account credentials</li><li>Any other information you voluntarily provide</li></ul>When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or process a return, you consent to our collection and use of that information for that specific purpose. If we request information for secondary purposes (such as marketing), we will either obtain your express consent or provide you an opportunity to opt out.B. Information Collected Automatically When you browse our website, we automatically collect certain technical data, including:<ul><li>IP address</li><li>Browser type and version</li><li>Operating system</li><li>Device identifiers</li><li>Referring URLs</li><li>Pages viewed and time spent</li><li>Clickstream data and browsing behavior</li></ul>This information helps us analyze website performance, improve user experience, prevent fraud, and enhance security.C. Cookies and Tracking Technologies We use cookies, pixel tags, web beacons, and similar technologies to:<ul><li>Enable core site functionality (such as shopping cart storage)</li><li>Analyze website traffic and usage</li><li>Measure advertising performance</li><li>Provide targeted advertising</li></ul>Examples of cookies used by Shopify may include:<ul><li>_session_id (session tracking)</li><li>_shopify_visit (visit tracking)</li><li>_shopify_uniq (counts store visits)</li><li>cart (stores cart contents)</li><li>_secure_session_id (secure session tracking)</li><li>_digest (storefront access control)</li></ul>You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.SECTION 2 &#x2013; HOW WE USE YOUR INFORMATIONWe use personal information to:<ul><li>Process and fulfill orders, including shipping and payment processing</li><li>Communicate regarding orders, returns, and customer service inquiries</li><li>Send marketing communications (with your consent)</li><li>Send cart reminder messages via SMS when items are left in your cart</li><li>Prevent fraud, unauthorized transactions, and chargeback disputes</li><li>Improve our website, services, and product offerings</li><li>Analyze traffic and advertising performance</li><li>Comply with legal obligations</li><li>Enforce our Terms of Service</li></ul>You may withdraw consent for marketing communications at any time by contacting us at customercare@rusticstrength.com or using the unsubscribe link provided in emails.SECTION 3 &#x2013; TEXT MESSAGING (SMS)If you opt in to receive SMS communications, we may send order updates or cart reminders.Text messaging originator opt-in data and consent will not be shared with any third parties.You may opt out of SMS communications at any time by following the unsubscribe instructions in the message.SECTION 4 &#x2013; SHOPIFY HOSTING &amp; PAYMENT PROCESSINGOur store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.Your data is stored through Shopify&#x2019;s secure data storage systems and databases, protected behind firewalls.If you choose a direct payment gateway, Shopify encrypts your payment information in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Payment data is retained only as long as necessary to complete your transaction.For more information, please review:<ul><li>Shopify Terms of Service: <a href="https://www.shopify.com/legal/terms">https://www.shopify.com/legal/terms</a></li><li>Shopify Privacy Policy: <a href="https://www.shopify.com/legal/privacy">https://www.shopify.com/legal/privacy</a></li></ul>SECTION 5 &#x2013; SHARING OF INFORMATIONWe may share personal information with:<ul><li>Service providers and vendors (e.g., Shopify, payment processors, shipping carriers, email providers, analytics and advertising partners)</li><li>Professional advisors (attorneys, accountants, auditors)</li><li>Law enforcement or regulatory authorities when required by law or legal process</li><li>A successor entity in connection with a merger, acquisition, bankruptcy, or asset sale</li></ul>Third-party providers collect, use, and disclose information only to the extent necessary to perform services on our behalf. However, these providers have their own privacy policies governing their practices. If you access third-party websites through links on our site, you are no longer governed by this Privacy Policy.SECTION 6 &#x2013; ADVERTISING &amp; ANALYTICS PARTNERSWe work with third-party advertising and analytics partners (such as NextRoll/AdRoll and similar providers) who may:<ul><li>Place cookies or non-cookie tracking technologies on your browser</li><li>Collect IP address, cookie identifiers, and browsing activity</li><li>Deliver targeted advertisements</li><li>Measure and analyze ad performance</li></ul>These technologies may operate across devices in certain circumstances.Opt-Out OptionsYou may opt out of interest-based advertising by:<ul><li>Adjusting browser cookie settings</li><li>Using the opt-out mechanisms provided in advertisements</li><li>Enabling device-level settings:</li></ul>iOS: Settings &#x2192; Privacy &#x2192; Advertising &#x2192; Enable &#x201C;Limit Ad Tracking&#x201D; Android: Google Settings &#x2192; Ads &#x2192; Enable &#x201C;Opt out of interest-based advertising&#x201D;Some tracking technologies may not be controlled by browser cookie settings.SECTION 7 &#x2013; DATA RETENTION We retain personal information for as long as necessary to:<ul><li>Fulfill the purposes described in this policy</li><li>Comply with legal and regulatory obligations</li><li>Resolve disputes</li><li>Enforce agreements</li></ul>Transaction records are retained for a minimum of seven (7) years for tax, accounting, and chargeback dispute purposes.SECTION 8 &#x2013; DATA SECURITYWe implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. Payment information is encrypted using SSL technology and stored in accordance with PCI-DSS standards. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.SECTION 9 &#x2013; YOUR PRIVACY RIGHTSDepending on your jurisdiction, you may have rights including:<ul><li>Access to your personal information</li><li>Correction of inaccurate data</li><li>Deletion of personal data</li><li>Restriction of processing</li><li>Data portability</li><li>Withdrawal of consent</li><li>Opt-out of the sale or sharing of personal information (where applicable)</li></ul>To exercise your rights, contact us at: customercare@rusticstrength.comSECTION 10 &#x2013; CALIFORNIA RESIDENTSCalifornia residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request disclosure of categories of personal information collected and shared, and the right to request deletion.Requests may be submitted to: customercare@rusticstrength.comSECTION 11 &#x2013; CHILDREN&#x2019;S PRIVACYOur website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.SECTION 12 &#x2013; AGE OF MAJORITYBy using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this site.SECTION 13 &#x2013; CHANGES TO THIS POLICYWe reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting. Material changes will be clearly indicated on this page. If Rustic Strength, LLC is acquired or merged with another company, your information may be transferred to the new owners so that we may continue providing products and services.SECTION 14 &#x2013; CONTACT INFORMATIONIf you would like to:<ul><li>Access, correct, amend, or delete personal information</li><li>Withdraw consent</li><li>Register a complaint</li><li>Request more information</li></ul>Please contact:&#xA0; customercare@rusticstrength.com&#xA0;&#xA0;

Privacy Policy

CALIFORNIA PRIVACY NOTICE. --. This California Privacy Notice supplements our Privacy Policy and applies solely to residents of the State of California (“California Consumers”) as required by the California Consumer Privacy Act of 2018 (CCPA) as amen

CALIFORNIA PRIVACY NOTICE--This California Privacy Notice supplements our Privacy Policy and applies solely to residents of the State of California (&#x201C;California Consumers&#x201D;) as required by the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA).SECTION 1 &#x2013; CATEGORIES OF PERSONAL INFORMATION COLLECTEDIn the preceding twelve (12) months, we have collected the following categories of personal information from California Consumers: (a) Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, and telephone number; (b) Personal information categories listed in California Civil Code &#xA7; 1798.80(e), including name, address, telephone number, and financial information (credit card number, debit card number); (c) Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (d) Internet or other electronic network activity information, including browsing history, search history, and information regarding interaction with our website; and (e) Geolocation data (approximate location derived from IP address).SECTION 2 &#x2013; USE OF PERSONAL INFORMATIONWe collect and use the above categories of personal information for the business and commercial purposes described in our Privacy Policy, including processing transactions, providing customer service, detecting fraud, marketing and advertising, and complying with legal obligations.SECTION 3 &#x2013; SALE AND SHARING OF PERSONAL INFORMATIONWe do not sell your personal information in the traditional sense (i.e., in exchange for monetary consideration). However, under the CCPA/CPRA, certain disclosures of personal information to third parties for targeted advertising purposes may constitute a &#x201C;sale&#x201D; or &#x201C;sharing.&#x201D; To the extent we engage in such practices, you have the right to opt out. To opt out of the sale or sharing of your personal information, please contact us at customercare@rusticstrength.com or use the &#x201C;Do Not Sell or Share My Personal Information&#x201D; link on our website, if available.SECTION 4 &#x2013; YOUR CALIFORNIA PRIVACY RIGHTSAs a California Consumer, you have the following rights under the CCPA/CPRA:Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which information is collected, the business or commercial purpose for collection, and the categories of third parties with whom we share personal information.Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.Right to Correct: You have the right to request the correction of inaccurate personal information.Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.Right to Limit Use of Sensitive Personal Information: You have the right to limit our use or disclosure of sensitive personal information to purposes authorized by the CCPA/CPRA.Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.SECTION 5 &#x2013; HOW TO SUBMIT A REQUESTTo submit a request to know, delete, or correct your personal information, please contact us at customercare@rusticstrength.com. We will verify your identity before processing any request by asking you to confirm information associated with your account or prior purchases. Authorized agents may submit requests on your behalf with written authorization.SECTION 6 &#x2013; DATA RETENTIONWe retain each category of personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, as described in our Privacy Policy, subject to applicable legal retention requirements.SECTION 7 &#x2013; CALIFORNIA &#x201C;SHINE THE LIGHT&#x201D; LAWUnder California Civil Code &#xA7; 1798.83, California residents may request information regarding the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at customercare@rusticstrength.com.&#xA0;

California Privacy Notice

We charge Sales Tax automatically in order to remain compliant with all state and federal regulations. --. If you are a Wholesale Customer that has been charged Sales Tax:. Rustic Strength is required to maintain accurate documentation for all B2B cu

We charge Sales Tax automatically in order to remain compliant with all state and federal regulations.--If you are a Wholesale Customer that has been charged Sales Tax:Rustic Strength is required to maintain accurate documentation for all B2B customers purchasing through our wholesale website. This includes verification that all wholesale orders are for resale or qualified tax-exempt purposes.What We Need From YouPlease provide the following information for your account:<ul type="disc"><li>Tax ID Number</li><li>Merchant License / Resale Certificate / or Equivalent</li><li>Tax-exempt documentation(if applicable)<ul><li>If you need our information in order to apply for tax exempt status with your state, please send us a copy of the application you are filling out so that we can get that information to you.&#xA0;</li></ul></li></ul>These documents allow us to:<ul type="disc"><li>Verify your eligibility for wholesale purchasing</li><li>Properly apply tax-exempt status where applicable</li><li>Ensure we are operating in full compliance with all applicable laws</li></ul>Why This MattersIt is illegal for us to make retail sales through our wholesale website. Collecting and maintaining this documentation protects both your business and ours and ensures we can continue offering wholesale pricing and services without interruption.What Happens NextIf we do not receive the required documentation, your wholesale account may be temporarily restricted until compliance requirements are met.The easiest way to get us all of your updated information is to fill out the <a href="https://rusticstrengthwholesale.com/pages/b2b-wholesale-application" target="_blank" rel="noopener noreferrer">Wholesale Application</a>. Even if you are already a customer, we can use it to ensure all of the proper information is added to your account. Or, if you prefer to email us the information, you may send it to <a href="mailto:support@rusticstrengthwholesale.com">support@rusticstrengthwholesale.com</a>. Please use the subject line &quot;Tax Information Included&quot; so that our helpful AI, Franki knows to ignore it.Thank you for your partnership and for helping us uphold the integrity of our wholesale program.

Sales Tax Notification

SOCIAL MEDIA TERMS AND CONDITIONS. --. The following terms and conditions apply to your interaction with Rustic Strength, LLC on any social media platform, including but not limited to Facebook, Instagram, TikTok, X (formerly Twitter), Pinterest, You

SOCIAL MEDIA TERMS AND CONDITIONS--The following terms and conditions apply to your interaction with Rustic Strength, LLC on any social media platform, including but not limited to Facebook, Instagram, TikTok, X (formerly Twitter), Pinterest, YouTube, and any other platform on which we maintain a presence (collectively, &#x201C;Social Media Pages&#x201D;).SECTION 1 &#x2013; USER CONDUCTBy engaging with our Social Media Pages (including but not limited to posting comments, liking, sharing, tagging, direct messaging, or participating in contests or promotions), you agree to comply with these Terms of Service, the terms of the applicable social media platform, and all applicable laws.SECTION 2 &#x2013; USER-GENERATED CONTENTBy posting, tagging, mentioning, or submitting any content (including text, photos, videos, reviews, testimonials, or any other material) on or to our Social Media Pages, or by using any Rustic Strength hashtag, you grant Rustic Strength, LLC a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, perform, display, and create derivative works of such content in any media, format, or channel, for any commercial or non-commercial purpose, without further notice, consent, or compensation to you. This includes, but is not limited to, use in our marketing, advertising, promotional materials, website, and product packaging.SECTION 3 &#x2013; CONTESTS AND PROMOTIONSAny contests, sweepstakes, or promotions offered through our Social Media Pages will be subject to separate official rules that will be disclosed at the time of the promotion. Such promotions are in no way sponsored, endorsed, or administered by, or associated with, any social media platform.SECTION 4 &#x2013; PROHIBITED CONDUCT ON SOCIAL MEDIAYou agree not to post, share, or transmit any content on our Social Media Pages that: (a) is defamatory, obscene, abusive, threatening, harassing, or hateful; (b) infringes the intellectual property or privacy rights of any third party; (c) contains spam, solicitations, or advertising unrelated to Rustic Strength products; (d) impersonates any person or entity; (e) contains viruses, malware, or other harmful code; or (f) violates any applicable law or regulation.SECTION 5 &#x2013; MODERATION AND REMOVALRustic Strength, LLC reserves the right, but has no obligation, to monitor, edit, or remove any content posted on our Social Media Pages. We may block or restrict any user who violates these Terms or engages in conduct that we deem inappropriate, without notice or liability.SECTION 6 &#x2013; DISCLAIMERViews expressed by third parties on our Social Media Pages do not represent the views or endorsements of Rustic Strength, LLC. We are not responsible for any content posted by third parties. Engagement with our Social Media Pages does not create any contractual, employment, agency, or fiduciary relationship between you and Rustic Strength, LLC, beyond what is established by these Terms of Service.SECTION 7 &#x2013; INFLUENCER AND AFFILIATE DISLOSURESIf you are an influencer, brand ambassador, or affiliate who promotes Rustic Strength products, you are required to comply with all applicable Federal Trade Commission (FTC) guidelines, including clearly and conspicuously disclosing any material connection (e.g., free products, commissions, paid partnerships) with Rustic Strength, LLC in every post or communication that references our products or brand.&#xA0;

Social Media Terms and Conditions

Welcome to the Rustic Strength Rustic Rewards Program!. This Program allows customers with Rustic Strength to earn points for qualifying purchases made on our website (www.rusticstrength.com).These points can then be redeemed for various rewards and

Welcome to the Rustic Strength Rustic Rewards Program!This Program allows customers with Rustic Strength to earn points for qualifying purchases made on our website (www.rusticstrength.com). These points can then be redeemed for various rewards and benefits offered by Rustic Strength.1. MembershipFree to Join: There is no fee to join the Program.Eligibility:&#xA0;To be eligible, you must be a customer who is signed up using a name and valid email address.Enrollment:&#xA0;To enroll, visit RusticStrength.com and click the &#x201C;Join Now&#x201D; button.Account Information: You are responsible for maintaining the accuracy and completeness of the information associated with your account. You can access and update your account information by logging into your account.Canceling Membership: You may cancel your membership at any time by emailing us at customercare@rusticstrength.com Upon cancellation, any unused points in your account will be forfeited.2. Earning PointsQualifying Purchases: Points can only be earned on qualifying purchases made on www.rusticstrength.com. Qualifying purchases may include any products designated by Rustic Strength. Shipping fees and taxes are not eligible for points.Earning Rate: The rate at which you earn points will be determined by your Tier Status:Iron Tier - $1 = 5 PointsSilver Tier - $1 = 6 PointsGold Tier - $1 = 8 PointsDiamond Tier - $1 = 10 PointsPoint Tracking: Points are typically added to your account within 24 hours of your order being shipped. You can track your points balance by logging into your account.Points Multiplier (Special Events) -&#xA0;Customers will earn special event designated multiplied points on all eligible purchases made during the designated multiplied Points period. Points are accumulated based on the customer&apos;s VIP tier at the time of order placement. Customers must be enrolled in the Rustic Rewards Program prior to making a purchase to earn multiplied points. The email address used during checkout must match the email address associated with the customer&apos;s Rustic Rewards account. Cannot be combined with other offers or discounts. Points earned during the Points Multiplier event can be redeemed according to the standard <a href="https://rusticstrength.com/pages/rewards-rustic-strength" target="_blank">Rustic Rewards Program terms</a>. For questions regarding the Points Multiplier event or the Rustic Rewards Program, <a href="https://rusticstrength.com/pages/knowledge-base?hcUrl=%2Fen-US" target="_blank">please contact our customer support team.</a>3. Redeeming PointsRedemption Options: You can redeem your points for various rewards and benefits offered by Rustic Strength, such as discounts on future purchases, exclusive merchandise, or free shipping. Rewards will change periodically. Available redemption options and their point requirements will be displayed on the Program website.Redemption Process: To redeem points, log into your account and visit the redemption section. Select the desired reward and follow the instructions for redemption. Or simply choose Redeem in the box when you check out.Restrictions:&#xA0;Points can only be redeemed for authorized rewards. Points cannot be redeemed for cash or gift cards. Points have no cash value.Points will not combine with other Discount offers, including Subscriptions.4. General TermsAcceptance:&#xA0;By participating in the Program, you agree to be bound by these Terms &amp; Conditions.Changes to the Program: Rustic Strength reserves the right to modify or change the Program, including the point earning rate, redemption options, and tier structure, at any time without prior notice.Termination:&#xA0;Rustic Strength reserves the right to suspend or terminate your membership and/or the Program at any time for any reason.Inactive Accounts: If your account is inactive for a period of 6 months (180 days) your points may be forfeited.Promotional Offers: Rustic Strength may offer promotional point bonuses or other benefits from time to time. These promotions will have specific terms and conditions that will be communicated at the time of the offer.Governing Law: These Terms &amp; Conditions shall be governed by and construed in accordance with the laws of the United States and the State of Missouri.5. Additional InformationRustic Strength is not responsible for technical difficulties that may prevent the earning of points.&#xA0;All purchases are subject to Rustic Strength&apos;s standard terms and conditions of sale.For more information about the Rustic Strength Rustic Rewards Program, please visit our website or contact us at customercare@rusticstrength.com

Rewards Program Terms + Conditions

Rustic Strength

POLICIES

Where is my order?

Find Tracking Information

Tracking not active

Order Tracking

Rush Shipment - Not Shipped

Order Rush

Delivered - Not Received

Delivered to wrong address

Order being held at shipping hub

Order is stuck - more than 3 days

Damaged - reported by carrier

Order Delivery

Order Status

Address not accepted

Place my order for me

FREE shipping information

Changing a Custom Scent Subscription

How do I apply my Discount Code or Gift Card Code?

Order Issues - Unfulfilled

Damaged package

Missing item(s)

Missing gift card

How to return and product

No scoop?

Pump doesn't fit

Order Issues - Fulfilled

Order Issues

ORDERS

Ingredients we use

Ingredients we NEVER use

Scent Ingredients

Automatic Dishwasher Powder Ingredients

Automatic Dish Gel Ingredients

Candles Ingredients

Body Wash Ingredients

Bubble Bath Ingredients

Castile Soap Ingredients

Conditioner Ingredients

Deodorizing Pet Spray Ingredients

Linen Spray Ingredients

Dish Soap Ingredients

Epic Washing Soda Ingredient

Epsom Salt Ingredient

Fabric Softener Ingredients

Floor Cleaner Concentrate Ingredients

Hand Soap Ingredients

Laundry Detergent Ingredients

Lotion Ingredients

Oxy Boost Ingredients

Lots of Purpose Spray Cleaner Ingredients

Pet Conditioner Ingredients

Pet Shampoo Ingredients

Rinse Aid Ingredients

Room Spray Ingredients

Shampoo Ingredients

Un-Bleach Ingredient

What is ppm or Parts Per Million?

What is Phenoxyethanol and how is it used?

Ingredients

Lab Testing

Is it septic safe and greywater safe?

Are Fragrance oils toxic?

Is Oxygen Bleach safe?

Are your products cruelty free, vegan and gluten free?

Are your scents/ oils safe for animals & children?

Can I eat the Epsom Salts?

Are all of your products Mama + Baby Safe?

Will Mama & Baby Safe products burn if it gets into baby's eyes?

Are your products vegan/cruelty-free/gluten-free?

Do you have coconut-free products?

Do your products contain corn?

Why do you use Potassium Hydroxide in your Castile Soap?

Do you use preservatives?

Safety

Is your vinegar food grade?

Is your product a disinfectant?

Does Un-Bleach disinfect?

Are your products Certified?

Are your products Leaping Bunny certified or cruelty-free?

Is your Vinegar non-GMO?

Are your products Organic?

Certifications

Product Ingredients, Safety & Certifications

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

What is the difference between Oxy and UnBleach?

What is the difference between the different grains of vinegar?

What is the difference between boost and clean?

What is the difference between Hand and Dish?

What is the difference between Shampoo and Body Wash?

What is the difference between Body Wash and Bubble Bath?

What is the difference between Hypo and Mama Baby?

What is the difference between Wool and Alpaca Balls?

What Scents are available?

Automatic Dishwasher Powder - Differences Explained

Where is my favorite scent?

Product Change Updates

What is the difference between Essential Oil and Fragrance Oil?

Product Selection, Scents & Differences Between Products

Do your products have expiration dates?

Can I have a free sample?

Can I return a sample that I didn’t like?

I don’t like my custom scent, can I return it?

Why has my soap developed a brown tint over time?

My product is an off color or different color than usual.

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

Perfume Sample fill level

Where to find Samples

Why is my essential oil a different color?

What is floating in my Vinegar?

Sustainable Wool Scrub - What to expect

Product Quality, Samples & Troubleshooting

Where are your Bamboo Paper products from?

Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

Are your Bamboo Products Wrapped?

Bamboo Product Details

Do you use elemental chlorine-free (ECF) technology?

Bamboo Paper Products

Why do Nourish products cost more?

Are Aloe Vera products safe for color treated hair?

Nourish Botanicals

Why use Rustic Strength?

Why didn’t the scent stay on my clothes?

Is your Laundry Detergent HE washer safe?

Laundry Detergent Directions

Fabric Softener Directions

Does your laundry detergent remove stains?

Use on cloth diaper or reusable pads

Do you make laundry sheets?

Can I mix Essential Oils into my Powdered Laundry Detergent?

How many loads can I get from one bottle?

Combining Laundry Boosters

Laundry

Why do you use plastic?

Plastic, Glass, Eco-Jugs…why so many choices?

Why doesn’t my jug come with a pump?

How To Use an Eco-Jug?

Spout seems too small

What are the measurements of a container?

How to assemble the wide-mouth jar pump

Is there any risk of microplastics?

Does the product you sell in Glass containers ever come in contact with Plastic?