Subscription PolicyUpdated a month ago

SUBSCRIPTION POLICY

Certain Rustic Strength products are offered on a subscription basis (“Subscription Products”). By purchasing a Subscription Product, you agree to the following terms:

SECTION 1 – MINIMUM COMMITMENT

All subscription products require a minimum two (2) order commitment.

This policy exists to prevent abuse of subscription discounts and to ensure subscriptions are reserved for customers committed to ongoing product use. If you are not ready to make this commitment, we recommend selecting the One-Time Purchase option, which is the default selection on all applicable products.

Customers who request cancellation before the two-order minimum is fulfilled may be subject to an early cancellation fee of up to $49. This disclosure is presented at the time the Subscribe & Save option is selected. By completing your purchase, you acknowledge and accept these terms. There are no exceptions.

SECTION 2 - RECURRING CHARGES & AUTOMATIC RENEWAL 

By subscribing, you authorize Rustic Strength, LLC to charge your payment method on file on a recurring basis at the frequency selected at checkout (e.g., monthly, bi-monthly, quarterly, every six months, etc.).

ALL SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNLESS CANCELLED PRIOR TO THE NEXT BILLING DATE.

Your completion of checkout constitutes your express consent to recurring charges at the disclosed frequency and amount. Charges will continue until you cancel your subscription in accordance with this policy.

SECTION 3 – MANAGING, SKIPPING, PAUSING, & CANCELLATION 

After your two-order minimum commitment has been satisfied, you may cancel your subscription at any time by:

• Accessing “Manage Your Subscription” in your account, or
• Emailing [email protected]

Cancellation requests must be received at least forty-eight (48) hours prior to your next scheduled billing date to avoid being charged for the upcoming cycle.

Upon cancellation:

• You will continue to receive any shipment already processed or paid for.
• No refunds or credits will be issued for partial billing periods.
• Skipping or pausing does not constitute cancellation.

Subscribers may also:

• Skip upcoming deliveries
• Pause their subscription
• Change delivery intervals
• Modify products within their subscription

SECTION 4 – SUBSCRIPTION PAUSES & INACTIVITY 

Subscriptions are intended for consistent personal or household use. 

Any subscription that:

• Remains paused for six (6) consecutive months, or
• Does not process a successful subscription order within a six (6) month period

may be automatically canceled.

Canceled subscriptions may be restarted or recreated at any time at the then-current pricing and terms.

Subscribers on the “Delivered Every 6 Months – 5% Savings” plan must take consecutive deliveries. Skipped or paused cycles under this plan may result in cancellation.

SECTION 5 – FAILED PAYMENTS

If a recurring charge fails due to an expired, declined, or invalid payment method, we may attempt to process the charge up to three (3) additional times.

If payment cannot be successfully processed, your subscription may be suspended or canceled. You remain responsible for any outstanding amounts owed and for maintaining accurate, up-to-date payment information.

SECTION 6 – PRICING CHANGES

Rustic Strength, LLC reserves the right to adjust subscription pricing at any time.

If the subscription price increases, we will try to provide at least thirty (30) days’ advance notice via email before the new price takes effect. Continued participation in the subscription after the effective date constitutes acceptance of the updated pricing.

If you do not agree to a price change, you may cancel your subscription before the next billing cycle.

SECTION 7 – PRODUCT CHANGES, AVAILABILITY, & MODIFICATIONS 

Subscriptions may be impacted by product discontinuation, ingredient sourcing constraints, formulation updates, packaging changes, or other operational adjustments.

We reserve the right to modify, suspend, or discontinue any Subscription Product with reasonable notice. If a Subscription Product is discontinued, you will not be charged for future billing cycles.

SECTION 8 – RETURNS & CHARGEBACKS

Subscription Products are subject to our standard Return Policy.

Unauthorized chargebacks or payment disputes related to authorized subscription charges may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service.
 Also see our Shipping Issue Resolution Policy along with the Shipping & Delivery Policy
 
 Chargebacks
• Initiating a chargeback through your bank before contacting us can significantly delay resolution. 
• Chargebacks often take 75–120 days, involve multiple steps, and limit our ability to assist you directly.

We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.

SECTION 9 – SUBSCRIPTION INTEGRITY 

Subscriptions are intended for legitimate personal or household use.

We reserve the right to cancel subscriptions that demonstrate patterns of:

• Abuse of promotional pricing
• Repeated cancel/re-subscribe behavior to circumvent minimum commitments
• Discount manipulation
• Excessive chargebacks

If you have questions or need assistance managing your subscription, please contact us at [email protected].