Shipping & Delivery PolicyUpdated a month ago
SHIPPING AND DELIVERY POLICY
SECTION 1 – FREE SHIPPING
We offer FREE shipping on orders that meet the free shipping threshold (excluding Alaska, Hawaii, and other non-contiguous states).
During checkout, you’ll see a progress bar showing how close you are to earning FREE shipping and any gift rewards available at select spending levels.
Please note: Free shipping is calculated after all discounts, promotions, and rewards are applied. If you use a discount code or redeem rewards, your order total will be adjusted to bring it below the free shipping threshold, and standard shipping charges will apply.
SECTION 2 – PROCESSING TIME | DELIVERY/SHIPPING TIME | GHOST SHIPPING
A. Processing is the work done before your order leaves our facility. This includes verifying your order, preparing items, making products, packaging, and handing the order off to the carrier. Processing time does NOT include shipping time.
Rustic Strength order process takes approximately 3 to 5 business days. During high-volume periods (major promotions or holidays), please allow 5 – 7 business days. Business days are Monday – Friday, 8 am to 4:00 pm, excluding major U.S. Federal Holidays.
B. Delivery/Shipping begins once your order has been handed to the carrier (UPS or USPS). Shipping time is the period from when your package leaves our facility until it is delivered by the carrier.
Once your package leaves our facility, it is in the carrier's hands. Occasionally, delays can occur due to weather, accidents, lost or damaged packages, or other unforeseen circumstances. These situations are unintentional and never intended to inconvenience or frustrate our customers.
Many of these issues are beyond our control, but if your tracking appears stalled or hasn’t been updated, please contact us. We will do our best to work with the carrier to locate your shipment and determine what may have happened.
C. Ghost Shipping
This practice involves creating a shipping label and tracking number, making it appear that an order has shipped, even though the package has not been handed to the carrier. Tracking may show statuses like “Label Created” or “Pre-Shipment” for an extended period.
Ghost shipping can be confusing and frustrating because it creates the impression that an order is on its way when it is still being processed. Unfortunately, some companies use this practice to make it appear they offer speedy shipping, even though their processing times are long.
This practice erodes trust and creates unrealistic expectations, especially for honest, transparent companies like us. We do NOT ghost ship.
We only send tracking information when your order is fully processed and ready to leave our facility. When you receive a shipping confirmation email from us, it means your order is scheduled to leave our building that same evening.
SECTION 3 – HOW SHIPPING RATES & DELIVERY ESTIMATES ARE CALCULATED
Shipping rates and delivery estimates shown at checkout are calculated by Shopify using real-time data from the shipping carrier (e.g., USPS or UPS). These calculations are based on several factors, including:
• Package weight and dimensions
• Shipping origin and destination
• The shipping method selected (Ground, Priority, etc.)
• Carrier-provided delivery timelines
The delivery dates or timeframes shown are estimates, not guarantees. They reflect the carrier’s typical transit times under normal conditions and do not account for delays caused by weather, high shipping volume, holidays, accidents, or other unforeseen events.
Once a package leaves our facility, delivery timing is determined by the carrier. Carriers do not guarantee delivery dates for standard shipping services.
The only shipping method with a guaranteed delivery timeline is Overnight Air, per carrier policies.
We always ship orders as quickly as possible and provide accurate tracking once your package leaves our facility, but the carrier ultimately controls actual delivery times.
SECTION 4 – RUSH OR EXPEDITED PROCESSING
Accelerated processing time is available upon request for a $50 flat fee. The order will be moved to the front of the line. Depending on when the request is made, the order will typically leave either the same day or the next business day. Rush processing does not include expedited shipping.
SECTION 5 – SHIPMENTS TO P.O. BOXES & APO/FPO ADDRESSES
We discourage using a P.O. Box whenever possible. Shipments to P.O. Boxes and those traveling through the USPS network have experienced higher-than-normal delays, losses, and damage. If you can receive UPS deliveries, we strongly recommend using a physical street address.
Rustic Strength ships to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses.
SECTION 6 – SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped. This email will include your tracking number(s). Please note that tracking information may take up to 24 hours to become active after the carrier receives the package.
Depending on the size of your order, your shipment may arrive in multiple packages. Please note that not all packages may be delivered on the same day.
During transit, packages can occasionally be separated and placed on different delivery trucks. As a result, you may receive a UPS notification indicating that your shipment has been delivered, even though one or more packages are still in transit.
If this happens, please allow one to two additional business days for any remaining packages to arrive before contacting us about a missing shipment.
You will receive multiple tracking numbers for multi-package orders, which can help locate each package.
SECTION 7 – CUSTOMS, DUTIES, & TAXES
Rustic Strength is not responsible for any customs fees, duties, or taxes applied to your order. Any fees imposed during or after shipping—including tariffs and taxes—are the customer's responsibility.
SECTION 8 – DAMAGES | MISSING | WRONG ITEMS
Please contact [email protected] and include these items in your email.
• The email that is associated with your account, so we can quickly pull up your information and assess your order.
• Order # (this is different than a confirmation number.)
• Item(s) that are damaged, missing, or wrong
• Pictures of wrong or damaged item(s), including packing material and the damaged item(s). This helps us when we file a claim with the carrier.
We understand that shipping issues can be frustrating, and unfortunately, some companies make these situations more difficult than necessary. That is not who we are. Our goal is always to work with you to find a fair and reasonable solution when something goes wrong during shipment.
If you experience an issue with your order, please contact our Customer Care team first so we can assist. We are committed to listening, investigating, and resolving concerns as equitably as possible.
Please note that initiating a chargeback through your bank before contacting us can significantly delay resolution. Chargebacks often take 75–120 days, involve multiple steps, and limit our ability to assist you directly. Unauthorized chargebacks or payment disputes related to damages, missing, or wrong items sent may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service.
We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.
International Shipping Policy
Inquire for rates – [email protected]