RUSTIC STRENGTH, LLC

TERMS OF SERVICE

Last Updated: February 18, 2026

OVERVIEW

This website is operated by Rustic Strength, LLC. Throughout the site, the terms “we”, “us,” and “our” refer to Rustic Strength, LLC. Rustic Strength, LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTIONS 22 AND 23. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN YOU MAY NOT ACCESS THE WEBSITE OR USE ANY SERVICES. IF THESE TERMS OF SERVICE ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS OF SERVICE.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide an online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that you are responsible for monitoring changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may be limited in quantity and are subject to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our product. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ORDER ACCEPTANCE: ACCURACY OF BILLING AND ACCOUNT INFORMATION; CREDIT CARD FRAUD PREVENTION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel the quantity of items purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

Order Acceptance and Confirmation

Your submission of an order constitutes an offer to purchase the products or services listed in your order. After you submit an order, you will receive an automated confirmation email acknowledging receipt of your order. This confirmation email does not constitute acceptance of your order, nor does it form a binding contract between you and Rustic Strength, LLC.

A binding contract is formed only when Rustic Strength, LLC expressly accepts your order, which occurs when we ship the product to you or otherwise provide written confirmation that your order has been accepted. We reserve the right, in our sole discretion, to refuse or cancel any order for any reason, including but not limited to pricing errors, suspected fraud, inventory shortages, or errors in product descriptions.

If we cancel an order after your payment method has been charged, we will issue a refund of the charged amount.

 You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

Credit Card Authorization and Fraud Prevention

BY PLACING AN ORDER, YOU REPRESENT AND WARRANT THAT YOU ARE THE AUTHORIZED USER OF THE CREDIT CARD, DEBIT CARD, OR OTHER PAYMENT METHOD USED TO MAKE THE PURCHASE. You expressly authorize Rustic Strength, LLC, or an agent of Rustic Strength, LLC (Shopify, PayPal, Amazon Pay, Apple Pay, etc.) to charge the payment method provided for the total amount of your order, including applicable taxes, shipping, and any other fees disclosed at the time of purchase.

You acknowledge and agree to the following:

(a) Unauthorized Use Reporting: If you believe your payment method has been used without your authorization on our website, you agree to notify us immediately at [email protected] AND your card issuer. You agree to cooperate fully with us and your card issuer in any investigation of unauthorized transactions.

(b) Chargeback Policy: You agree that you will not file a chargeback, dispute, or payment reversal with your bank or credit card company without first contacting us directly at [email protected] and providing us a reasonable opportunity (no less than ten (10) business days) to resolve the issue. Filing a chargeback without first attempting resolution directly with us constitutes a breach of these Terms of Service.

(c) Fraudulent Chargebacks: If you file a chargeback or payment dispute that is determined by your financial institution, an arbitrator, or a court of competent jurisdiction to be fraudulent, baseless, or in violation of these Terms, you agree to reimburse Rustic Strength, LLC for the full amount of the transaction, plus all fees, penalties, and costs incurred by us as a result, including but not limited to chargeback fees (typically $15–$100 per incident), administrative costs, collection costs, and reasonable attorneys’ fees.

(d) Transaction Records: Rustic Strength, LLC, and/or an agent of Rustic Strength, LLC (Shopify, PayPal, Amazon Pay, Apple Pay, etc.)  maintain comprehensive electronic records of all transactions, including but not limited to: IP addresses, device identifiers, timestamps, order confirmation emails, shipping/delivery confirmation, tracking information, digital signatures or click-to-accept records, AVS (Address Verification System) results, CVV verification results, and 3D Secure authentication records where applicable. These records may be used to contest any chargeback, dispute, or claim of unauthorized use.

(e) Delivery Confirmation: For physical goods, delivery tracking shall serve as prima facie evidence that the product was delivered to the address provided by you. You agree that delivery confirmation from the carrier to the shipping address you provided constitutes proof of delivery.

(f) Account Suspension: We reserve the right to immediately suspend or terminate your account and refuse future orders from any customer who files a chargeback. Additionally, we may report suspected fraudulent chargeback activity to law enforcement authorities and to applicable fraud-prevention databases.

(g) Right to Pursue Legal Remedies: Rustic Strength, LLC reserves the right to pursue all available legal remedies, including but not limited to filing suit in small claims court, pursuing arbitration, reporting fraud to law enforcement, and engaging collection agencies, for any chargebacks found to be fraudulent or filed in bad faith.

(h) Pre-Purchase Acknowledgment: By completing a purchase, you confirm that (i) you have reviewed the product description, price, and all applicable policies including our Return Policy, Subscription Policy, Shipping & Delivery Policy, Shipping Issue Resolution, and these Terms of Service; (ii) you are authorized to use the payment method; and (iii) you agree to the total charges as presented at checkout.

(i) Risk of Loss: Risk of loss and title for products pass to you upon delivery of the products to the shipping carrier. Rustic Strength, LLC is not responsible for lost, stolen, or delayed packages after confirmed delivery to the address provided by you.

For more details, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see Section 25 of these Terms or visit our Privacy Policy page on our website.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, subscription terms, or other content. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

No Contract Formed by Error. The display of products or services on our website does not constitute a binding offer but rather an invitation to submit an order. We reserve the right to accept or decline any order in our sole discretion. If a product or service is listed at an incorrect price or with incorrect information due to typographical error, system malfunction, technical error, third-party platform error, or other mistake, we shall have the right to refuse or cancel any orders placed for the product or service at the incorrect price or under the incorrect description, even if the order has been confirmed and your payment method has been charged. In such event, we will issue a refund of the charged amount.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website shall be taken to indicate that all information has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses; (l) purchasing products for unauthorized resale, redistribution, or commercial exploitation without express written consent from Rustic Strength, LLC.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our product or service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the product or service will be accurate or reliable.

You agree that from time to time, we may remove the product or service for indefinite periods of time or cancel the product or service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the product or service is at your sole risk. The product or service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Rustic Strength, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products or services or any products procured using the service, or for any other claim related in any way to your use of the product or service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the product or service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Rustic Strength, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – MOBILE TERMS OF SERVICE

The Rustic Strength mobile message service (the “Service”) is operated by Rustic Strength (“Rustic Strength”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Rustic Strength’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Rustic Strength through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Rustic Strength. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Rustic Strength mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For service support or assistance, text HELP or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you with Products or Services shall be governed by and construed in accordance with the laws of the State of Missouri, USA, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or related to these Terms of Service or the Service shall be brought exclusively in the state or federal courts located in the State of Missouri, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts. You waive any objection to the laying of venue of any such action or proceeding in such courts and any claim that any such action or proceeding has been brought in an inconvenient forum.

To the extent any dispute is permitted to proceed in court as set forth in the Arbitration section below, you and Rustic Strength, LLC agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the State of Missouri.

These Terms of Service shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

If you are a resident outside of the United States, you agree that Missouri law shall govern these Terms of Service and any dispute of any sort that might arise between you and Rustic Strength, LLC.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

SECTION 22 – MANDATORY BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) Agreement to Arbitrate: You and Rustic Strength, LLC mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service, your use of the Service, any products purchased through the Service, or the relationship between you and Rustic Strength, LLC (collectively, “Disputes”) shall be resolved exclusively through final and binding individual arbitration rather than in court, except as set forth below. This Arbitration Agreement shall survive termination of these Terms of Service and your use of the Service.

(b) Informal Resolution First: Before initiating arbitration, you agree to first attempt to resolve any Dispute informally by contacting us at [email protected] with a written description of the Dispute, including your name, address, a description of the nature and basis of the claim, and the specific relief sought (“Notice of Dispute”). If the Dispute is not resolved within sixty (60) days of receipt of the Notice of Dispute, either party may proceed to arbitration. The informal dispute resolution process is a prerequisite and a condition precedent to the commencement of any arbitration proceeding. Neither you nor we may commence arbitration without first completing the informal dispute resolution process.

(c) Arbitration Rules: Any arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, which are available at www.adr.org. If the AAA is unavailable, the parties shall mutually agree on an alternative arbitral forum. If the parties cannot agree, a court of competent jurisdiction shall appoint an arbitrator.

(d) Arbitration Procedure: The arbitration shall be conducted by a single, neutral arbitrator. The arbitration shall be held in the State of Missouri or at another mutually agreed-upon location. The arbitrator shall apply the laws of the State of Missouri consistent with the Federal Arbitration Act and applicable statutes of limitations and shall honor claims of privilege recognized at law. The arbitrator shall have exclusive authority to resolve all Disputes, including whether any particular claim is arbitrable.

(e) Arbitrator’s Decision: The arbitrator’s decision shall be final, binding, and non-appealable except as provided by the Federal Arbitration Act, 9 U.S.C. §§ 1–16. Judgment on the arbitration award may be entered in any court having jurisdiction.

(f) Costs: Each party shall bear its own costs and attorneys’ fees in arbitration.

(g) Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in small claims court for Disputes within the court’s jurisdictional limits.

(h) Injunctive Relief Exception: Notwithstanding the parties’ agreement to resolve Disputes through binding arbitration, either party may seek temporary, preliminary, or permanent injunctive relief, equitable relief, or specific performance in a court of competent jurisdiction located in the State of Missouri to prevent or address: (i) the actual or threatened infringement, misappropriation, or violation of copyrights, trademarks, trade names, service marks, trade dress, trade secrets, patents, or other intellectual property rights; (ii) unauthorized use of the Service, website, or systems; (iii) fraudulent activity, chargeback abuse, payment fraud, or misuse of subscription benefits; (iv) breach of confidentiality obligations; or (v) any conduct that may cause immediate and irreparable harm for which monetary damages would be inadequate.

You acknowledge and agree that a breach of these Terms involving intellectual property rights, fraud, unauthorized system access, or misuse of the Service may cause irreparable harm to Rustic Strength, LLC for which monetary damages would be an insufficient remedy. Accordingly, Rustic Strength, LLC shall be entitled to seek equitable relief without the requirement of posting bond, to the fullest extent permitted by law.

Seeking injunctive or equitable relief under this provision shall not constitute a waiver of the right to arbitrate any other claims or seek damages in arbitration as provided in this Section.

(i) Opt-Out Right: You may opt out of this Arbitration Agreement by sending written notice to [email protected] within thirty (30) days of your first purchase of any Product or Service from Rustic Strength, LLC. Your notice must include your full name, mailing address, the email address associated with your purchase (if applicable), and a clear statement that you wish to opt out of the Arbitration Agreement. If you opt out, this Arbitration Agreement will not apply to you, but all other provisions of these Terms of Service shall remain in full force and effect.

SECTION 23 – CLASS ACTION WAIVER

YOU AND RUSTIC STRENGTH, LLC AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MULTI-PARTY, OR REPRESENTATIVE ACTION OR PROCEEDING.

(a) No Class Actions: Unless both you and Rustic Strength, LLC agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class, collective, consolidated, multi-party, or representative proceeding. The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim(s).

(b) Waiver of Jury Trial: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND RUSTIC STRENGTH, LLC EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY AND ALL DISPUTES.

(c) Severability of Class Action Waiver: If the class action waiver in this section is found to be unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), then that particular claim or request for relief shall be severed and may be brought in court, and the remaining claims shall proceed in arbitration.

(d) Mass Arbitration: In the event that 25 or more similar demands for arbitration are filed against Rustic Strength, LLC, the parties agree to cooperate in good faith to implement procedures for the efficient resolution of such demands, which may include the selection of a limited number of bellwether cases to be arbitrated first, with the results potentially informing the resolution of the remaining cases.

SECTION 24 – SUBSCRIPTION POLICY

Certain Rustic Strength products are offered on a subscription basis (“Subscription Products”). By purchasing a Subscription Product, you agree to the following terms:

(a) Minimum Commitment: All subscription products require a minimum two (2) order commitment. This policy exists to prevent abuse of subscription discounts and to ensure subscriptions are reserved for customers committed to ongoing product use. If you are not ready to make this commitment, we recommend selecting the One-Time Purchase option, which is the default selection on all applicable products. Customers who request cancellation before the two-order minimum is fulfilled may be subject to an early cancellation fee of up to $49. This disclosure is presented at the time the Subscribe & Save option is selected. By completing your purchase, you acknowledge and accept these terms. There are no exceptions.

(b) Recurring Charges & Automatic Renewal: By subscribing, you authorize Rustic Strength, LLC to charge your payment method on file on a recurring basis at the frequency selected at checkout (e.g., monthly, bi-monthly, quarterly, every six months, etc.). ALL SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE UNLESS CANCELLED PRIOR TO THE NEXT BILLING DATE. Your completion of checkout constitutes your express consent to recurring charges at the disclosed frequency and amount. Charges will continue until you cancel your subscription in accordance with this policy.

(c) Managing, Skipping, Pausing & Cancellation: After your two-order minimum commitment has been satisfied, you may cancel your subscription at any time by Accessing “Manage Your Subscription” in your account, or Emailing [email protected] Cancellation requests must be received at least forty-eight (48) hours prior to your next scheduled billing date to avoid being charged for the upcoming cycle. Upon cancellation, You will continue to receive any shipment already processed or paid for. No refunds or credits will be issued for partial billing periods. Skipping or pausing does not constitute cancellation. Subscribers may also: (i) Skip upcoming deliveries, (ii) Pause their subscription, (iii) Change delivery intervals, (iv) Modify products within their subscription

(d) Subscription Pauses & Inactivity: Subscriptions are intended for consistent personal or household use. Any subscription that remains paused for six (6) consecutive months or does not process a successful subscription order within a six (6) month period may be automatically canceled. Canceled subscriptions may be restarted or recreated at any time at the then-current pricing and terms. Subscribers on the “Delivered Every 6 Months – 5% Savings” plan must take consecutive deliveries. Skipped or paused cycles under this plan may result in cancellation.
 
 (e) Failed Payment: If a recurring charge fails due to an expired, declined, or invalid payment method, we may attempt to process the charge up to three (3) additional times. If payment cannot be successfully processed, your subscription may be suspended or canceled. You remain responsible for any outstanding amounts owed and for maintaining accurate, up-to-date payment information.

(f) Pricing Changes: Rustic Strength, LLC reserves the right to adjust subscription pricing at any time. If the subscription price increases, we will try to provide at least thirty (30) days’ advance notice via email before the new price takes effect. Continued participation in the subscription after the effective date constitutes acceptance of the updated pricing. If you do not agree to a price change, you may cancel your subscription before the next billing cycle.

(g) Product Changes, Availability & Modifications: Subscriptions may be impacted by product discontinuation, ingredient sourcing constraints, formulation updates, packaging changes, or other operational adjustments. We reserve the right to modify, suspend, or discontinue any Subscription Product with reasonable notice. If a Subscription Product is discontinued, you will not be charged for future billing cycles.

(h) Returns & Chargebacks: Subscription Products are subject to our standard Return Policy. Unauthorized chargebacks or payment disputes related to authorized subscription charges may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service.

(i) Subscription Integrity: Subscriptions are intended for legitimate personal or household use. We reserve the right to cancel subscriptions that demonstrate patterns of: (i) Abuse of promotional pricing, (ii) Repeated cancel/re-subscribe behavior to circumvent minimum commitments, (iii) Discount manipulation, (iv) Excessive chargebacks

If you have questions or need assistance managing your subscription, please contact us at [email protected].

SECTION 25 – PRIVACY POLICY

Rustic Strength, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, sign up for our services, or interact with us.

(a) Information We Collect: We may collect the following types of personal information: (i) Information you provide directly, including your name, email address, mailing address, phone number, payment information (credit/debit card numbers, billing address), account credentials, and any other information you voluntarily submit to us; (ii) Information collected automatically, including IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, click data, and other browsing behavior; (iii) Information from cookies and similar tracking technologies, including session cookies, persistent cookies, pixel tags, and web beacons used to enhance your experience, analyze trends, administer the website, and gather demographic information; and (d) Information from third parties, including shipping carriers, payment processors, analytics providers, and advertising partners.

(b) How We Use Your Information: We use the information we collect for the following purposes: to process and fulfill orders, including shipping and payment processing; to communicate with you regarding your orders, account, customer service inquiries, and promotional materials; to prevent fraud, unauthorized transactions, and other illegal activities, including maintaining records for chargeback disputes; to improve our website, products, and services; to comply with legal obligations; to enforce our Terms of Service; and for any other purpose described at the time of collection or with your consent.

(c) Sharing of Information: We may share your personal information with: service providers and vendors who assist us in operating our business (e.g., Shopify, payment processors, shipping companies, email marketing providers); law enforcement or government agencies when required by law, subpoena, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others; professional advisors, including attorneys, accountants, and auditors; and in connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets.

(d) Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and as permitted by applicable law. Transaction records are retained for a minimum of seven (7) years for tax, accounting, and chargeback dispute purposes.

(e) Data Security: We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

(f) Your Rights: Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your personal data; the right to data portability; the right to opt out of the sale of your personal information; and the right to withdraw consent. To exercise any of these rights, please contact us at [email protected].

(g) Third-Party Services: Our website may contain links to third-party websites or services that are not owned or controlled by Rustic Strength, LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

(h) Children’s Privacy: Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

(i) Changes to This Privacy Policy: We reserve the right to update this Privacy Policy at any time. Changes will take effectup when posting to our website. We encourage you to review this Privacy Policy periodically.

SECTION 26 – CALIFORNIA PRIVACY NOTICE

This California Privacy Notice supplements our Privacy Policy and applies solely to residents of the State of California (“California Consumers”) as required by the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA).

(a) Categories of Personal Information Collected: In the preceding twelve (12) months, we have collected the following categories of personal information from California Consumers: (i) Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, and telephone number; (ii) Personal information categories listed in California Civil Code § 1798.80(e), including name, address, telephone number, and financial information (credit card number, debit card number); (iii) Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (iv) Internet or other electronic network activity information, including browsing history, search history, and information regarding interaction with our website; and (v) Geolocation data (approximate location derived from IP address).

(b) Use of Personal Information: We collect and use the above categories of personal information for the business and commercial purposes described in our Privacy Policy, including processing transactions, providing customer service, detecting fraud, marketing and advertising, and complying with legal obligations.

(c) Sale and Sharing of Personal Information: We do not sell your personal information in the traditional sense (i.e., in exchange for monetary consideration). However, under the CCPA/CPRA, certain disclosures of personal information to third parties for targeted advertising purposes may constitute a “sale” or “sharing.” To the extent we engage in such practices, you have the right to opt out. To opt out of the sale or sharing of your personal information, please contact us at [email protected] or use the “Do Not Sell or Share My Personal Information” link on our website, if available.

(d) Your California Privacy Rights: As a California Consumer, you have the following rights under the CCPA/CPRA: (i) Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which information is collected, the business or commercial purpose for collection, and the categories of third parties with whom we share personal information.(ii) Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions. (iii) Right to Correct: You have the right to request the correction of inaccurate personal information. (iv) Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. (v) Right to Limit Use of Sensitive Personal Information: You have the right to limit our use or disclosure of sensitive personal information to purposes authorized by the CCPA/CPRA. (vi) Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

(e) How to Submit a Request: To submit a request to know, delete, or correct your personal information, please contact us at [email protected]. We will verify your identity before processing any request by asking you to confirm information associated with your account or prior purchases. Authorized agents may submit requests on your behalf with written authorization.

(f) Data Retention: We retain each category of personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, as described in our Privacy Policy, subject to applicable legal retention requirements.

(g) California “Shine the Light” Law: Under California Civil Code § 1798.83, California residents may request information regarding the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

SECTION 27 – SOCIAL MEDIA TERMS AND CONDITIONS

The following terms and conditions apply to your interaction with Rustic Strength, LLC on any social media platform, including but not limited to Facebook, Instagram, TikTok, X (formerly Twitter), Pinterest, YouTube, and any other platform on which we maintain a presence (collectively, “Social Media Pages”).

(a) User Conduct: By engaging with our Social Media Pages (including but not limited to posting comments, liking, sharing, tagging, direct messaging, or participating in contests or promotions), you agree to comply with these Terms of Service, the terms of the applicable social media platform, and all applicable laws.

(b) User-Generated Content: By posting, tagging, mentioning, or submitting any content (including text, photos, videos, reviews, testimonials, or any other material) on or to our Social Media Pages, or by using any Rustic Strength hashtag, you grant Rustic Strength, LLC a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, perform, display, and create derivative works of such content in any media, format, or channel, for any commercial or non-commercial purpose, without further notice, consent, or compensation to you. This includes, but is not limited to, use in our marketing, advertising, promotional materials, website, and product packaging.

(c) Contest and Promotions: Any contests, sweepstakes, or promotions offered through our Social Media Pages will be subject to separate official rules that will be disclosed at the time of the promotion. Such promotions are in no way sponsored, endorsed, or administered by, or associated with, any social media platform.

(d) Prohibited Conduct on Social Media: You agree not to post, share, or transmit any content on our Social Media Pages that: (a) is defamatory, obscene, abusive, threatening, harassing, or hateful; (b) infringes the intellectual property or privacy rights of any third party; (c) contains spam, solicitations, or advertising unrelated to Rustic Strength products; (d) impersonates any person or entity; (e) contains viruses, malware, or other harmful code; or (f) violates any applicable law or regulation.

(e) Moderation and Removal: Rustic Strength, LLC reserves the right, but has no obligation, to monitor, edit, or remove any content posted on our Social Media Pages. We may block or restrict any user who violates these Terms or engages in conduct that we deem inappropriate, without notice or liability.

(f) Disclaimer: Views expressed by third parties on our Social Media Pages do not represent the views or endorsements of Rustic Strength, LLC. We are not responsible for any content posted by third parties. Engagement with our Social Media Pages does not create any contractual, employment, agency, or fiduciary relationship between you and Rustic Strength, LLC, beyond what is established by these Terms of Service.

(g) Influencer and Affiliate Disclosures: If you are an influencer, brand ambassador, or affiliate who promotes Rustic Strength products, you are required to comply with all applicable Federal Trade Commission (FTC) guidelines, including clearly and conspicuously disclosing any material connection (e.g., free products, commissions, paid partnerships) with Rustic Strength, LLC in every post or communication that references our products or brand.

SECTION 28 – CREDIT CARD FRAUD AND UNAUTHORIZED TRANSACTION POLICY

Rustic Strength, LLC takes credit card fraud and unauthorized transactions very seriously. This section supplements the Credit Card Authorization and Fraud Prevention provisions in Section 6 and outlines our comprehensive approach to preventing, detecting, and addressing fraudulent transactions.

(a) Fraud Prevention Measures: We employ multiple layers of fraud prevention, including but not limited to: Address Verification System (AVS) matching; Card Verification Value (CVV/CVC) verification; 3D Secure authentication (where supported); real-time fraud scoring and risk analysis; velocity checks to detect unusual purchasing patterns; IP geolocation analysis; device fingerprinting; and manual review of orders flagged as potentially fraudulent.

(b) Your Obligations: By making a purchase, you represent and warrant that: (a) you are the authorized cardholder or have explicit authorization from the cardholder; (b) the billing information you provide is accurate and matches the information on file with your card issuer; (c) you will not dispute charges that you have authorized; and (d) you will promptly notify us of any suspected unauthorized use of your payment method on our site.

(c) Chargeback Disputes: We contest all chargebacks that we believe to be illegitimate. When a chargeback is filed, we will submit comprehensive evidence to the card issuer, including but not limited to: proof of transaction authorization (including IP address, device information, and AVS/CVV results); order confirmation and shipping details; delivery confirmation or signature; records of customer communications; evidence of prior successful transactions by the same customer; and records of the products or services provided.

(d) Consequences of Fraudulent Chargebacks: If you file a chargeback that is determined to be fraudulent or without merit, you may be subject to: (i) permanent suspension of your account and inability to make future purchases; (ii) referral of the matter to law enforcement for prosecution under applicable state and federal fraud statutes; (iii) reporting to fraud prevention databases, which may affect your ability to make purchases from other merchants; (iv) collection proceedings for the full amount of the chargeback, including all fees, penalties, and costs incurred by Rustic Strength, LLC; and (v) any other legal remedies available to us under applicable law, including recovery of attorneys’ fees and costs.

(e) Customer Dispute Resolution: We strongly encourage customers to contact us directly before initiating a chargeback. In most cases, we can resolve issues faster and more favorably by working together. You may contact us at [email protected] to discuss any billing concerns, request a refund in accordance with our Return Policy, report unauthorized transactions, or resolve product or service issues. Our customer service team is committed to resolving disputes promptly and fairly.

(f) Cooperation with Law Enforcement: Rustic Strength, LLC cooperates fully with law enforcement agencies investigating credit card fraud. We will provide transaction records, customer information, and any other relevant data as required by law or legal process. We may also proactively report suspected fraud to appropriate authorities.

SECTION 29 – GIFT CARDS AND STORE CREDIT

Rustic Strength, LLC may offer physical or digital gift cards, store credits, or promotional balance credits (collectively, “Gift Cards”). Purchased Gift Cards: Purchased gift cards do not expire and are not subject to dormancy or service fees, except where required or permitted by applicable law. Gift cards are non-refundable and may not be redeemed for cash except where required by law.

Promotional Gift Cards and Store Credits: Promotional gift cards, bonus cards, referral credits, or other promotional balances issued without monetary payment may be subject to expiration dates, usage limitations, minimum purchase requirements, or other restrictions disclosed at the time of issuance. Promotional balances have no cash value and are not transferable.

Lost, Stolen, or Unauthorized Use: Rustic Strength, LLC is not responsible for lost, stolen, damaged, or unauthorized use of gift cards or store credits. Replacement of a lost or stolen gift card may be issued at our sole discretion and only upon proof of purchase and presentation of the original gift card number.

Redemption Restrictions: Gift cards may only be redeemed for eligible products available through our Service and may not be used to purchase additional gift cards unless expressly permitted. We reserve the right to void or deactivate gift cards obtained through fraud, unauthorized distribution, or misuse.

SECTION 30 – PROMOTIONS, DISCOUNTS, AND COUPONS

From time to time, Rustic Strength, LLC may offer promotional codes, coupons, referral incentives, influencer codes, subscription incentives, loyalty rewards, bundled discounts, or other promotional offers (“Promotions”).

Unless otherwise expressly stated: (a)Promotions are valid for a limited time only. (b) Promotions may not be combined with other offers, discounts, or subscription incentives. (c) Promotions may not be applied retroactively to prior purchases. (d) Promotions have no cash value and are non-transferable. (e) Promotions may be limited to one use per person, household, account, email address, or payment method. (f) Certain products, bundles, subscription plans, sale items, or gift cards may be excluded.

We reserve the right, in our sole discretion, to modify, suspend, revoke, or terminate any Promotion at any time without notice if we determine that the Promotion is being misused, abused, fraudulently redeemed, or applied in violation of these Terms. Orders that reflect unauthorized discount stacking, pricing errors, technical malfunctions, or promotional abuse may be canceled or adjusted at our sole discretion. Participation in any Promotion constitutes acceptance of these Terms in addition to any specific promotional terms disclosed at the time of offer.

SECTION 31 – FORCE MAJEURE

Rustic Strength, LLC shall not be liable for any delay, failure in performance, or inability to fulfill orders resulting from causes beyond our reasonable control, including but not limited to: (a) Acts of God, natural disasters, severe weather events, fires, floods, earthquakes, or other environmental conditions; (b) Pandemic, epidemic, public health emergency, or government-mandated shutdown; (c) Supply chain disruptions, raw material shortages, ingredient unavailability, packaging shortages, or transportation delays; (d) Labor disputes, strikes, carrier disruptions, or workforce shortages; (e) Cyberattacks, system failures, power outages, internet service interruptions, or third-party platform failures (including Shopify, payment processors, shipping carriers, or hosting providers); (f) Government actions, regulations, embargoes, tariffs, or trade restrictions.

In the event of a Force Majeure occurrence, we may, at our sole discretion: (a) suspend or delay performance; (b) cancel affected orders with a refund of amounts paid; (c) substitute comparable products where commercially reasonable; or (d) modify delivery timelines.

Force Majeure events shall not entitle a customer to additional damages, penalties, or consequential losses beyond a refund of amounts actually paid for undelivered products.

SECTION 31 – SHIPPING ISSUES AND RESOLUTIONS POLICY

Packages Delayed or Possibly Lost in Transit

(a) Packages Delayed or Possibly Lost in Transit: If your tracking information shows that your package: (i) Has stopped moving between carrier facilities for an extended period; (ii) Has been marked “Delayed,”; (iii) Has not updated for several days; or (iv) Has been marked as “Investigation Closed.” Please contact us first. We will review the tracking details on our end and, if necessary, initiate an investigation with the carrier. In some situations, carriers temporarily reroute packages or place them on alternative trucks due to volume or weather conditions. Because of this, we may ask you to wait a few additional business days to see if tracking updates resume before we file a formal claim. Carriers often require a 7- to 10-business-day waiting period before a shipment can be officially declared “lost.”

(b) Damaged in Transit: If your package arrives visibly damaged or looks like the carrier repackaged the box (we do NOT use plastic tape or plastic in our packaging): (i) Take clear photos of: (ii)The outer shipping box (including label); (iii) The damaged product; (iv) Any internal packaging materials; (v) Contact us within 3 days of delivery; (vi) Keep all original packaging until the issue is resolved. We will review the documentation and determine the appropriate next steps, which may include filing a claim with the carrier for damage.

(c) Marked Delivered but Believed Stolen (Porch Theft): If tracking shows “Delivered” but you cannot locate your package: (1) First, check: (i) Around your home (side doors, back porch, garage); (ii) With household members; (iii) With neighbors; (iv) Apartment or condo front office/leasing office; (v) Wait 24 hours, as carriers occasionally mark packages delivered prematurely. 
 If the package still cannot be located and is believed to be stolen: (a) You must file a police report with your local law enforcement agency. (b) Submit a copy of the police report to us for review. 
 Why is a police report required? Theft of delivered mail or packages may constitute mail theft or property theft under federal and state law. For example:

• 18 U.S.C. § 1708 (Theft or receipt of stolen mail matter generally) addresses mail theft under federal law.
• The Porch Pirate Act (still pending legislation) would make stealing a package delivered by a private carrier (such as UPS, Amazon, FedEx, DHL, and others) a federal crime.
• Many states classify package theft as misdemeanor or felony theft depending on value.

Because a delivered package is considered a completed service by the carrier, a police report is necessary for us to pursue any carrier claim or insurance claim on your behalf. Without an official police report, we cannot process replacement requests for stolen packages.

(d) Delivered to the Wrong Address: If tracking shows “Delivered” but the package was delivered to the wrong location: (1) Please check: (i) With immediate neighbors; (ii) Adjacent houses; (iii) Apartment units in your building; (iv) Your apartment or office front desk (2) Contact the carrier directly with your tracking number to request GPS delivery confirmation. Many carriers use GPS location tracking during delivery to confirm the physical location where the package was scanned. If the carrier confirms misdelivery, please contact us immediately so we can assist with the next steps.
Important Notes (i) We are not responsible for incorrect shipping addresses entered at checkout; (ii) Once a package is marked “Delivered,” responsibility typically transfers to the recipient under standard carrier terms; (iii) We reserve the right to evaluate each claim individually; (iv) We do not require a signature confirmation on orders.  If you know your area has a high volume of stolen goods, we can work with you to require a signature for delivery of your package.  This must be done prior to your order being shipped out. Our goal is always to make things right when possible. Clear communication and prompt reporting help us resolve disputes quickly and fairly for all parties. If you experience a shipping issue, please contact our support team with your order number and tracking information so we can assist you right away.

(d) Chargebacks: Unauthorized chargebacks or payment disputes related to damages, lost, or stolen packages may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service. (i) Initiating a chargeback through your bank before contacting us can significantly delay resolution; (ii) Chargebacks often take 75–120 days, involve multiple steps, and limit our ability to assist you directly. We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.

SECTION 32 – SHIPPING AND DELIVERY POLICY

 (a) Free Shipping: We offer FREE shipping on orders that meet the free shipping threshold (excluding Alaska, Hawaii, and other non-contiguous states). During checkout, you’ll see a progress bar showing how close you are to earning FREE shipping and any gift rewards available at select spending levels. Please note: Free shipping is calculated after all discounts, promotions, and rewards are applied. If you use a discount code or redeem rewards, your order total will be adjusted to bring it below the free shipping threshold, and standard shipping charges will apply.

(b) Processing time | Delivery/shipping Time | Ghost Shipping: (i)Processing: is the work done before your order leaves our facility. This includes verifying your order, preparing items, making products, packaging, and handing the order off to the carrier. Processing time does NOT include shipping time. Rustic Strength order process takes approximately 3 to 5 business days.  During high-volume periods (major promotions or holidays), please allow 5 – 7 business days. Business days are Monday – Friday, 8 am to 4:00 pm, excluding major U.S. Federal Holidays.

(ii) Delivery/Shipping: begins once your order has been handed to the carrier (UPS or USPS). Shipping time is the period from when your package leaves our facility until it is delivered by the carrier. Once your package leaves our facility, it is in the carrier's hands. Occasionally, delays can occur due to weather, accidents, lost or damaged packages, or other unforeseen circumstances. These situations are unintentional and never intended to inconvenience or frustrate our customers.Many of these issues are beyond our control, but if your tracking appears stalled or hasn’t been updated, please contact us. We will do our best to work with the carrier to locate your shipment and determine what may have happened. (iii) Ghost Shipping:
This practice involves creating a shipping label and tracking number, making it appear that an order has shipped, even though the package has not been handed to the carrier. Tracking may show statuses like “Label Created” or “Pre-Shipment” for an extended period.

Ghost shipping can be confusing and frustrating because it creates the impression that an order is on its way when it is still being processed. Unfortunately, some companies use this practice to make it appear they offer speedy shipping, even though their processing times are long.

This practice erodes trust and creates unrealistic expectations, especially for honest, transparent companies like us. We do NOT ghost ship. We only send tracking information when your order is fully processed and ready to leave our facility. When you receive a shipping confirmation email from us, it means your order is scheduled to leave our building that same evening.

(c) How Shipping Rates & Delivery Estimates are Calculated: Shipping rates and delivery estimates shown at checkout are calculated by Shopify using real-time data from the shipping carrier (e.g., USPS or UPS). These calculations are based on several factors, including: (i) Package weight and dimensions; (ii) Shipping origin and destination (iii) The shipping method selected (Ground, Priority, etc.); (iv) Carrier-provided delivery timelines. The delivery dates or timeframes shown are estimates, not guarantees. They reflect the carrier’s typical transit times under normal conditions and do not account for delays caused by weather, high shipping volume, holidays, accidents, or other unforeseen events. Once a package leaves our facility, delivery timing is determined by the carrier. Carriers do not guarantee delivery dates for standard shipping services. The only shipping method with a guaranteed delivery timeline is Overnight Air, per carrier policies. We always ship orders as quickly as possible and provide accurate tracking once your package leaves our facility, but the carrier ultimately controls actual delivery times.
 

 (d) Rush or Expedited Processing: Accelerated processing time is available upon request for a $50 flat fee. The order will be moved to the front of the line. Depending on when the request is made, the order will typically leave either the same day or the next business day. Rush processing does not include expedited shipping. 

(e) Shipments to P.O. Boxes & APO/FPO Addresses: We discourage using a P.O. Box whenever possible. Shipments to P.O. Boxes and those traveling through the USPS network have experienced higher-than-normal delays, losses, and damage. If you can receive UPS deliveries, we strongly recommend using a physical street address. Rustic Strength ships to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses.

 (f) Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped. This email will include your tracking number(s).  Please note that tracking information may take up to 24 hours to become active after the carrier receives the package. Depending on the size of your order, your shipment may arrive in multiple packages. Please note that not all packages may be delivered on the same day. During transit, packages can occasionally be separated and placed on different delivery trucks. As a result, you may receive a UPS notification indicating that your shipment has been delivered, even though one or more packages are still in transit. If this happens, please allow one to two additional business days for any remaining packages to arrive before contacting us about a missing shipment.

You will receive multiple tracking numbers for multi-package orders, which can help locate each package.

(g) Customer, Duties, & Taxes: Rustic Strength is not responsible for any customs fees, duties, or taxes applied to your order. Any fees imposed during or after shipping—including tariffs and taxes—are the customer's responsibility.

(h) Damages | Missing | Wrong Items: Please contact [email protected] and include these items in your email. (i) The email that is associated with your account, so we can quickly pull up your information and assess your order; (ii) Order # (this is different than a confirmation number.); (iii) Item(s) that are damaged, missing, or wrong; (iv) Pictures of wrong or damaged item(s), including packing material and the damaged item(s).  This helps us when we file a claim with the carrier. We understand that shipping issues can be frustrating, and unfortunately, some companies make these situations more difficult than necessary. That is not who we are. Our goal is always to work with you to find a fair and reasonable solution when something goes wrong during shipment. If you experience an issue with your order, please contact our Customer Care team first so we can assist. We are committed to listening, investigating, and resolving concerns as equitably as possible.

(i) Chargebacks: Please note that initiating a chargeback through your bank before contacting us can significantly delay resolution. Chargebacks often take 75–120 days, involve multiple steps, and limit our ability to assist you directly. Unauthorized chargebacks or payment disputes related to damages, missing, or wrong items sent may be subject to our Credit Card Authorization and Fraud Prevention provisions as outlined in our Terms of Service.

We are always willing to work toward a reasonable outcome. A chargeback should be a last resort, not the first step. We are here to help.

 (j) International Shipping Policy: Inquire for rates – [email protected]

ACKNOWLEDGMENT

BY USING OUR WEBSITE, MAKING A PURCHASE, OR OTHERWISE ENGAGING WITH OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE IN THEIR ENTIRETY, INCLUDING THE MANDATORY ARBITRATION PROVISION, CLASS ACTION WAIVER, SUBSCRIPTION POLICY, PRIVACY POLICY, CALIFORNIA PRIVACY NOTICE, SOCIAL MEDIA TERMS AND CONDITIONS, AND CREDIT CARD FRAUD PREVENTION PROVISIONS.

If you have any questions about these Terms of Service, please contact us at [email protected].

Rustic Strength, LLC

Email: [email protected]