Rustic Strength

How do I change my subscription?Here is a link which will take you to where you can manage your subscription: <a href="https://rusticstrength.com/account?pw-page=%2F" style="text-decoration:none;">Manage My Subscription </a>Custom Scent Subscribers :&#xA0;To change a Custom Scent in a subscription, you will need to cancel your old scent and start a new subscription for your new Custom Scent. Failure to start a new subscription may result in our team not being able to see the new scents you have chosen, and the likelihood of receiving the incorrect product.We are actively seeking a better way to allow our customers to change Custom Scent subscriptions without limiting the number of options we have available. Thank you for your patience as we navigate the current limitations of our platform.

How do I change my subscription?. Here is a link which will take you to where you can manage your subscription:Manage My SubscriptionCustom Scent Subscribers : To change a Custom Scent in a subscription, you will need to cancel your old scent and sta

Subscription Changes

Policies

Where is my order?

Rush Shipment - Not Shipped

Find Tracking Information

FREE shipping information

Tracking not active

Delivered - Not Received

Delivered to wrong address

Order being held at shipping hub

Order is stuck - more than 3 days

Damaged package

Missing item(s)

Missing gift card

How to return and product

Damaged - reported by carrier

No scoop?

Address not accepted

Order Issues

Order Status

Shipping Policy

Return Policy

Subscription Policy

Payment Information Policy

Place my order for me

Rewards Program Terms + Conditions

How do I find directions?

Are your products cruelty free, vegan and gluten free?

Do your products have expiration dates?

Is it septic safe and greywater safe?

Is your vinegar food grade?

Is your product a disinfectant?

Can I have a free sample?

Can I return a sample that I didn’t like?

I don’t like my custom scent, can I return it?

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

Castile soap: What is it for and how do I dilute it?

Are your scents/ oils safe for animals & children?

Can I make a foaming Hand Soap with your Liquid Hand Soap?

How do you use the concentrated Floor Cleaner?

Candle Care

Can I eat the Epsom Salts?

Do I have to use Rinse Aid with your Auto Dish Powder?

What is the difference between Oxy and UnBleach?

Does Un-Bleach disinfect?

What is the difference between the different grains of vinegar?

What is the difference between Essential Oil and Fragrance Oil?

Can I add Fragrance or Essential Oil to your Fabric Softener?

Why has my soap developed a brown tint over time?

How do I find the size that I am looking for?

How do I find the scent that I am looking for?

My product is an off color or different color than usual.

What is the difference between boost and clean?

What is the difference between Hand and Dish?

What is the difference between Shampoo and Body Wash?

What is the difference between Body Wash and Bubble Bath?

What is the difference between Hypo and Mama Baby?

What is the difference between Wool and Alpaca Balls?

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

What Scents are available?

Are all of your products Mama + Baby Safe?

Perfume Sample fill level

Where to find Samples

How to use Liquid Un-Bleach

Where are your Bamboo Paper products from?

Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

Are your Bamboo Products Wrapped?

Bamboo Product Details

Do you use elemental chlorine-free (ECF) technology?

When will Bamboo Paper be back in stock?

Bamboo Paper Products

Products

Where can I find refill locations?

Can I shop at the Mansfield location?

Wholesale Application Status

Do we have an affiliate / influencer program?

Ingredients we use

Ingredients we NEVER use

Scent Ingredients

Automatic Dishwasher Powder Ingredients

Body Wash Ingredients

Bubble Bath Ingredients

Candles Ingredients

Castile Soap Ingredients

Conditioner Ingredients

Deodorizing Pet Spray Ingredients

Dish Soap Ingredients

Epic Washing Soda Ingredient

Epsom Salt Ingredient

Fabric Softener Ingredients

Floor Cleaner Concentrate Ingredients

Hand Soap Ingredients

Laundry Detergent Ingredients

Linen Spray Ingredients

Lotion Ingredients

Lots of Purpose Spray Cleaner Ingredients

Oxy Boost Ingredients

Pet Conditioner Ingredients

Pet Shampoo Ingredients

Rinse Aid Ingredients

Room Spray Ingredients

Shampoo Ingredients

Un-Bleach Ingredient

Are your products Organic/ Natural?

Are your products vegan/cruelty-free/gluten-free?

Do you have coconut-free products?

Do your products contain corn?

Why do you use Potassium Hydroxide in your Castile Soap?

Why do you use deionized water?

Do you use preservatives?

Are Fragrance oils toxic?

Is Oxygen Bleach safe?

What is ppm or Parts Per Million?

What is Phenoxyethanol and how is it used?

Ingredients

Why use Rustic Strength?

Why didn’t the scent stay on my clothes?

Is your Laundry Detergent HE washer safe?

Laundry Detergent Directions

Fabric Softener Directions

Does your laundry detergent remove stains?

Use on cloth diaper or reusable pads

Do you make laundry sheets?

Can I mix Essential Oils into my Powdered Laundry Detergent?

How many loads can I get from one bottle?

Laundry

Why do you use plastic?

Plastic, Glass, Eco-Jugs…why so many choices?

Why doesn’t my jug come with a pump?

How do I open my Eco-Jug?

Spout seems too small

What are the measurements of a container?

How to assemble the wide-mouth jar pump

Is there any risk of microplastics?

Containers

Frequently Asked Questions

Close the Loop™ Container Return Program

Do I have to send back my containers?

Will I receive anything for sending in my containers?

I can see that you received my box(s). How come I don't see my points yet?

Why didn't I receive points for all of my returns?

How does your Close The Loop Program reduce waste?

What other ways are you reducing waste and saving our planet?

How do I refill my container?

Close the Loop™

What are Rustic Rewards? And how do I sign up?

Having trouble signing in after creating your account?

I am already a customer, do I need a separate login for Rewards?

Is your login form or password not submitting?

I've made purchases using different email addresses and have earned points on both, can I combine accounts?

I thought that I redeemed my points, but now I don't see them.

How do I know how many points I have? Where can I see my points in my account?

How do I earn points + how do points for dollars spent work?

How many points do I need to redeem for rewards or to make a purchase? And do points expire?

Why didn't I earn points on my purchase?

It's my Birthday and I didn't get my reward.

What happens to my points if I return a product or an order is cancelled?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

I redeemed points for a coupon but it didn't apply to my order.

How do I return Rustic Strength containers for points?

I forgot to sign in and just made a purchase, will I still earn points for my order?

Points Multiplier Events

I don't see the points option at checkout

Rustic Rewards / Points

Subscription ChangesUpdated a month ago