Order Issues - Unfulfilled
Find answers to common questions about orders that are Unfulfilled.
Address not accepted
Why is my address being declined? Why can't I use a PO Box?. Due to the high volume of delayed, lost, and damaged packages, we have made the decision to halt use of the US Postal service for shipment of packages. The USPS has not been able to reliabl
Place my order for me
Can you place the order for me?. We are not able to create an order for you. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment deta
FREE shipping information
How do I get FREE shipping?. We offer FREE shipping to customers who reach the Free Shipping threshold. There is a progress bar at checkout with gifts at marked spending points. You can see your progress to see how close you are to receiving Free Shi
Changing a Custom Scent Subscription
How do I change my subscription?. Here is a link which will take you to where you can manage your subscription:How to Update My Subscription. Custom Scent Subscribers : To change a Custom Scent in a subscription, you will need to cancel your old scen
How do I apply my Discount Code or Gift Card Code?
How do I apply my Discount Code or Gift Card Code?. When you are ready to check out, there will be a place to enter your Discount or Gift Card Code. See below:. We recommend using this last screen when you are ready to check out as opposed to any pre