I received a damaged package. Not everyone is careful with our boxes! We will be able to replace any damaged products for you. We just need some additional information to file the claim. We will need several pictures. Both outside and inside the box
What should I do if I am missing an item from my order?. I received my order, but I am missing an item(s). Some items don't ship well together or are to large or heavy for a single box. Ensure that you don't still have a box on the way by checking yo
Why didn’t I receive my gift card yet?. Gift cards are manually entered by our team within 24-48 hours after your order has been fulfilled.If your order was fulfilled on a Friday afternoon, you may not see your gift card confirmation until Monday. If
How do I return a product?. Please refer to our complete Return Policy for detailed information and for shipping address:Return/ Refund Policy
My package was reported damaged by the carrier. Undelivered Package/ Order damaged in shipment. We are sorry that the shipping carrier has damaged your order. We will investigate this issue and need to file a claim with the carrier. Please provide us
Why didn't I receive a scoop with my product order?. We apologize for any inconvenience caused by the absence of a scoop in your order. If you requested one and it was not included, it might have been missed during the packing process. We ensure thes
Why is my address being declined? Why can't I use a PO Box?. Due to the high volume of delayed, lost, and damaged packages, we have made the decision to halt use of the US Postal service for shipment of packages. The USPS has not been able to reliabl