Order Issues - Fulfilled
Find answers to common questions related to orders that have been Fulfilled.
Damaged package
I received a damaged package. Not everyone is careful with our boxes! We will be able to replace any damaged products for you. We just need some additional information to file the claim. We will need several pictures. Both outside and inside the box
Missing item(s)
I am missing an item from my order. I received my order, but I am missing an item(s). Some items don't ship well together or are to large or heavy for a single box. Ensure that you don't still have a box on the way by checking your tracking for addit
Missing gift card
Why didn’t I receive my gift card yet?. Gift cards are manually entered by our team within 24-48 hours after your order has been fulfilled.If your order was fulfilled on a Friday afternoon, you may not see your gift card confirmation until Monday. If
How to return and product
How do I return a product?. Please refer to our complete Return Policy for detailed information and for shipping address:Return/ Refund Policy
No scoop?
Why didn't I receive a scoop with my product order?. We apologize for any inconvenience caused by the absence of a scoop in your order. If you requested one and it was not included, it might have been missed during the packing process. We ensure thes
Pump doesn't fit
Check your invoice to ensure that you have ordered the correct size pump:. With the exception of the 12oz and 16oz sizes, we do not automatically provide a pump with with our products because our goal is to reduce waste. Our pumps are cut specificall