Rustic Strength

I received a damaged package.Not everyone is careful with our boxes! We will be able to replace any damaged products for you. We just need some additional information to file the claim. We will need several pictures. Both outside and inside the box as it was opened along with at least one picture of each damaged product. This can help us understand if it was a packing issue or a carrier issue. We can also use these pictures to help train our Shipping Team and help us improve our packaging. Please attach any pictures when you contact Customer Care, so that we can get your products replaced right away.

I received a damaged package. Not everyone is careful with our boxes! We will be able to replace any damaged products for you. We just need some additional information to file the claim. We will need several pictures. Both outside and inside the box

Damaged package

Order Status

Order Issues

Where is my order?

Rush Shipment - Not Shipped

Find Tracking Information

FREE shipping information

Tracking not active

Delivered - Not Received

Delivered to wrong address

Order being held at shipping hub

Order is stuck - more than 3 days

Missing item(s)

Missing gift card

How to return and product

Damaged - reported by carrier

No scoop?

Address not accepted

Shipping Policy

Return Policy

Subscription Policy

Payment Information Policy

Place my order for me

Subscription Changes

Rewards Program Terms + Conditions

Policies

How do I find directions?

Are your products cruelty free, vegan and gluten free?

Do your products have expiration dates?

Is it septic safe and greywater safe?

Is your vinegar food grade?

Is your product a disinfectant?

Can I have a free sample?

Can I return a sample that I didn’t like?

I don’t like my custom scent, can I return it?

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

Castile soap: What is it for and how do I dilute it?

Are your scents/ oils safe for animals & children?

Can I make a foaming Hand Soap with your Liquid Hand Soap?

How do you use the concentrated Floor Cleaner?

Candle Care

Can I eat the Epsom Salts?

Do I have to use Rinse Aid with your Auto Dish Powder?

What is the difference between Oxy and UnBleach?

Does Un-Bleach disinfect?

What is the difference between the different grains of vinegar?

What is the difference between Essential Oil and Fragrance Oil?

Can I add Fragrance or Essential Oil to your Fabric Softener?

Why has my soap developed a brown tint over time?

How do I find the size that I am looking for?

How do I find the scent that I am looking for?

My product is an off color or different color than usual.

What is the difference between boost and clean?

What is the difference between Hand and Dish?

What is the difference between Shampoo and Body Wash?

What is the difference between Body Wash and Bubble Bath?

What is the difference between Hypo and Mama Baby?

What is the difference between Wool and Alpaca Balls?

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

What Scents are available?

What scents do you have?

Are all of your products Mama + Baby Safe?

Where are your Bamboo Paper products from?

Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

Are your Bamboo Products Wrapped?

Bamboo Product Details

Do you use elemental chlorine-free (ECF) technology?

Bamboo Paper Products

Products

Where can I find refill locations?

Can I shop at the Mansfield location?

Wholesale Application Status

Do we have an affiliate / influencer program?

Ingredients we use

Ingredients we NEVER use

Scent Ingredients

Automatic Dishwasher Powder Ingredients

Body Wash Ingredients

Bubble Bath Ingredients

Candles Ingredients

Castile Soap Ingredients

Conditioner Ingredients

Deodorizing Pet Spray Ingredients

Dish Soap Ingredients

Epic Washing Soda Ingredient

Epsom Salt Ingredient

Fabric Softener Ingredients

Floor Cleaner Concentrate Ingredients

Hand Soap Ingredients

Laundry Detergent Ingredients

Linen Spray Ingredients

Lotion Ingredients

Lots of Purpose Spray Cleaner Ingredients

Oxy Boost Ingredients

Pet Conditioner Ingredients

Pet Shampoo Ingredients

Rinse Aid Ingredients

Room Spray Ingredients

Shampoo Ingredients

Un-Bleach Ingredient

Are your products Organic/ Natural?

Are your products vegan/cruelty-free/gluten-free?

Do you have coconut-free products?

Do your products contain corn?

Why do you use Potassium Hydroxide in your Castile Soap?

Why do you use deionized water?

Do you use preservatives?

Are Fragrance oils toxic?

Is Oxygen Bleach safe?

What is ppm or Parts Per Million?

Ingredients

Why use Rustic Strength?

Why didn’t the scent stay on my clothes?

Is your Laundry Detergent HE washer safe?

Laundry Detergent Directions

Fabric Softener Directions

Does your laundry detergent remove stains?

Use on cloth diaper or reusable pads

Do you make laundry sheets?

Can I mix Essential Oils into my Powdered Laundry Detergent?

How many loads can I get from one bottle?

Laundry

Why do you use plastic?

Plastic, Glass, Eco-Jugs…why so many choices?

Why doesn’t my jug come with a pump?

How do I open my Eco-Jug?

Spout seems too small

Containers

Frequently Asked Questions

Close the Loop™ Container Return Program

Do I have to send back my containers?

Will I receive anything for sending in my containers?

I can see that you received my box(s). How come I don't see my points yet?

Why didn't I receive points for all of my returns?

How does your Close The Loop Program reduce waste?

What other ways are you reducing waste and saving our planet?

How do I refill my container?

Close the Loop™

What are Rustic Rewards? And how do I sign up?

Having trouble signing in after creating your account?

I am already a customer, do I need a separate login for Rewards?

Is your login form or password not submitting?

I've made purchases using different email addresses and have earned points on both, can I combine accounts?

I thought that I redeemed my points, but now I don't see them.

How do I know how many points I have? Where can I see my points in my account?

How do I earn points + how do points for dollars spent work?

How many points do I need to redeem for rewards or to make a purchase? And do points expire?

Why didn't I earn points on my purchase?

It's my Birthday and I didn't get my reward.

What happens to my points if I return a product or an order is cancelled?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

I redeemed points for a coupon but it didn't apply to my order.

How do I return Rustic Strength containers for points?

I forgot to sign in and just made a purchase, will I still earn points for my order?

Points Multiplier Events

I don't see the points option at checkout

Rustic Rewards / Points

Damaged packageUpdated 2 months ago