Can I return a sample that I didn’t like?Updated 3 months ago
We understand that sometimes a sample just doesn't click. Unfortunately, due to concerns including safety and sanitation, the following items cannot be returned and do not qualify for a refund:
- Custom Scented
- Clearance
- Samples
- Bar Soap
- Lotion Bars
Here's a quick rundown of our return policy:
- You'll be responsible for the cost of shipping the sample back to us.
- There will be a small 25% restocking fee.
- We'll also deduct the original shipping cost from your refund.
For all the details, you can check out our full return policy here: Refund Policy
We're sorry the sample didn't live up to your expectations. We hope you'll give us another chance in the future!