Product Quality, Samples & Troubleshooting
Find answers to frequently asked questions samples as well as what to do if something looks wrong.
Do your products have expiration dates?
Do your products have expiration dates? What is the product's shelf life?. Rustic Strength products are guaranteed for one year from the purchase date when unopened, factory-sealed, and stored under moderate conditions. To maintain optimal safety and
Can I have a free sample?
We do not have Free Samples. The best way to sample our products is with a Sample Set.These give you a good selection of our products with our most popular scents. If you have a Custom Scent in mind, the 4 oz size is available for purchase in the "Si
Can I return a sample that I didn’t like?
We understand that sometimes a sample just doesn't click. Unfortunately, due to concerns including safety and sanitation, the following items cannot be returned and do not qualify for a refund:. Here's a quick rundown of our return policy:. For all t
I don’t like my custom scent, can I return it?
Custom scents are your own creation. We do not accept returns if you are not satisfied with the scent you have made. If you are unsure about your potential scent combination, we recommend purchasing a 4 Ounce Sample before committing to larger sizes.
Why has my soap developed a brown tint over time?
Over time select scents from our lineup, particularly vanilla-based scents, may develop a translucent pink or brown color. This is a completely natural occurrence that does not disrupt the product’s performance or safety. The component within vanilla
My product is an off color or different color than usual.
My product is an off color or different color than usual. This is perfectly normal. Because we use natural, plant-based ingredients, they can vary in color, smell and sometimes vary slightly in texture. While we work hard to create a consistent produ
My Dishwaher Powder became hard and clumped in my dishwasher.
Sometimes dishwashers cannot form a seal tight enough to keep the water out and this happens. When the product is soaked, it should fully dissipate, but if there's water in your detergent receptacle and the powder gets a bit wet before the wash cycle
There is a cloudy mass in my product.
Because most of our products are shaken by hand, there may have been some separation in shipping. Certain Essential Oils and Fragrance Oils will settle in this way, giving it a sort of lava-lamp look. Just give your product a good shake to mix and di
Perfume Sample fill level
Are my perfume sample bottles supposed to be filled?. Our perfume samples are each a 3 ml sample. The bottle that they come in is a 5 ml bottle, leaving some room in the top. Each sample is carefully measured to meet the 3-3.5 ml standard. If you bel
Where to find Samples
Where to find Samples. Samples are available in the Samples collection and also in the Custom Made Scent listings. If you are looking for a single sample or a scent not found in the sample collection, they can be found in the Custom Made Scent listin
Why is my essential oil a different color?
Why is my essential oil a different color?. This is perfectly normal. Because we source pure, concentrated Essential Oils, they can vary in color, smell and sometimes may interact differently with our products, slightly changing the consistency. Thes
What is floating in my Vinegar?
What is floating in my Vinegar?. There may be white or yellow bits of floating in material in the vinegar. The material that you see floating in the vinegar that is yellow or even white in appearance is the “Mother”. This naturally occurring cellulo
Sustainable Wool Scrub - What to expect
Sustainable Wool Scrub - What to expect. Coarse wool is an ideal sponge alternative for many reasons. It repels odors and has antimicrobial & anti-fungal qualities, preventing it from getting smelly. Its moisture-wicking ability allows for quick dryi