Order Delivery
Find answers to common questions about the status of order delivery.
Delivered - Not Received
My package says “Delivered” but I did not receive it. If your package was sent UPS:You can track it using either the link in your order, or by entering your tracking number into the search bar at UPS.com.UPS has an option to see a picture of where yo
Delivered to wrong address
My package was delivered to the wrong address. If your package was sent UPS:. You can track it using either the link in your order, or by entering your tracking number into the search bar at UPS.com.UPS has an option to see a picture of where your pa
Order being held at shipping hub
Where is my order? It is being held at a shipping hub. If the delivery service (UPS or USPS) has opted to hold your package at a delivery hub, you will need to pick it up from that location. The location is typically a commercial location near your d
Order is stuck - more than 3 days
My order seems stuck! It hasn’t moved for more than 3 days. Occasionally, UPS and especially USPS have delays that are out of our control.We are located in Southwestern Missouri. If there has been inclement weather on the route between our facility a
Damaged - reported by carrier
My package was reported damaged by the carrier. Undelivered Package/ Order damaged in shipment. We are sorry that the shipping carrier has damaged your order. We will investigate this issue and need to file a claim with the carrier. Please provide us